What do you mean "didn't come" when booking a hotel?

"Not showing up" means not showing up as agreed, that is, you booked a hotel and didn't check in as agreed.

"No check-in" directly affects the revenue of the hotel and the experience of other customers. Of course, hotels can't refuse to book because they are afraid of "missing the appointment" and causing losses. In fact, through their own efforts, hotels can minimize the occurrence and loss of "no appointment".

1. Reform the payment method to make advance payment the mainstream.

2. Establish customer credit system and improve customer experience.

"No show" is related to the credit of the guests. In fact, the hotel industry can set up a new hotel alliance based on customers' consumption credit, record customers' consumption records like credit cards, and solve the problem of "no check-in" in the hotel consumption market through credit aggregation.

3. Clever use of hotel management tools to grasp multi-channel customers.

In fact, "not showing up" not only brings benefits to hotels, but also brings more and more losses to hotel management. When you are not sure whether the guests will arrive on time, the hotel always does a good job of reception in all aspects, and even politely refuses some guests who come to the door. The information feedback between each distribution channel and the hotel management system is not timely, which also leads to a high rate of "no appointment". In fact, many hotel management systems on the market are directly connected with distribution channels such as OTA.