What should I do if I book a hotel because I failed the education exam?

Because the epidemic can't be detected, you can unsubscribe from the hotel you booked on the relevant website. If the hotel does not agree to the refund, it can consider solving it through legal channels. The hotel was booked before the epidemic prevention and control, but the road was closed because of the outbreak. The hotel refused to check out in full when I could not continue to stay in the hotel. For hotels, you can go directly to the consumer association or industry and commerce.