What is the main job of the front desk?

Sell guest rooms, receive guests, and coordinate guest services.

1. selling rooms: the front office department is responsible for selling hotel rooms to ensure the best utilization of rooms. Cooperate with the reservation department to handle the guest's reservation requirements, provide accurate room status information, and recommend the appropriate room type according to the guest's needs and budget.

2. Reception of guests: When the guests arrive at the hotel, the front hall is the first contact point. They are responsible for warmly welcoming guests, checking in and providing necessary information and guidance. Need to deal with the needs and problems of guests and provide a satisfactory service experience.

3. Coordinate customer service: The front desk needs to work closely with other departments to coordinate the provision of customer service. Cooperate with housekeeping department to ensure that the cleaning and maintenance of rooms are completed in time.