Catering waiter work summary

Sample essay on work summary of catering waiter (selected 5 articles)

A period of work has come to an end before you know it. Looking back on the work during this period, I believe you have a lot Think about it, at this time, how can the most critical work summary be left behind! So is it really difficult to write a work summary? The following is a collection of catering waiter work summary examples (5 selected articles) that I have collected for you. You are welcome to share them.

Catering Waiter Work Summary 1

The year is about to pass. I think that as a qualified catering industry employee, you need to possess certain basic skills and qualities. First of all, It is summarized as follows:

1. Preparation, that is, being ready to serve guests at any time

In other words, service awareness alone is not enough, there must be prior preparation. Preparation includes mental preparation and behavioral preparation, which must be done in advance. For example, before the guests arrive, all the preparations are done, so that they are ready to serve them at any time without being rushed.

2. Smile

In the daily operation of catering, every employee is required to treat guests with a sincere smile. It should be independent of time, place and mood. Affected by other factors, it is not restricted by conditions. Smile is the most vivid, concise and direct welcome word.

3. Paying attention means treating every guest as "God" and not neglecting the guests.

Employees sometimes tend to ignore this link and even produce negative service phenomena. This is caused by superficial phenomena such as employees seeing them dressed casually, spending less money, and feeling that they have no style. In real life, the richer people are, the more casual they are about what they wear. This is because they are confident; and clothes cannot represent wealth at all. In this aspect, we must not judge people by their appearance and ignore subtle services. We must pay attention to and treat every customer well so that they can spend willingly. We should remember that "guests are our food and clothing parents".

4. Sincerity and hospitality are the virtues of the Chinese nation

When a guest leaves, employees should sincerely invite the guest to come back again through appropriate language and from the bottom of their hearts to give them a warm welcome. Guests are impressed. Today's competition is competition in service and quality, especially in the catering industry. The importance of service is self-evident. We must use various high-quality services to form our own service advantages, hoping to create higher guest satisfaction in the fierce market competition and make the catering industry in an invincible position!

5. Delicacy

Mainly reflected in the good observation in service, figuring out the guest's psychology, anticipating the guest's needs, and providing services in a timely manner, even before the guest makes a request, we can replace it Guests do it and make them feel more cordial. This is what we call advanced awareness.

6. Creation

The key to creating a warm atmosphere for guests is to emphasize the environment layout before service, friendly attitude, etc., understand the guests' hobbies and characteristics, and create a "home" for the guests. "The feeling makes guests feel like they are at home when they come to the restaurant to eat.

7. Proficiency requires employees to be proficient in every aspect of their work and to be as perfect as possible

Employees should be familiar with their business work and various tasks system to improve service skills and techniques. "A journey of a thousand miles begins with a single step." If you want to be proficient in business, you must take good training courses, constantly sum up experience in actual operations, learn from each other's strengths, and be multi-talented, so that you can handle services with ease. This is very important for Improving catering service quality and work efficiency, reducing costs, and enhancing competitiveness all play an important role. Catering Waiter Work Summary 2

For college students, internship is not only a rare opportunity to exercise their abilities, but also a difficult process of tempering themselves. And for my internship, it was exactly the same. During the internship, I grew a lot, but there are also many areas that need improvement and many areas that need to be summarized.

On xx, xx, 20xx, I came to xx catering as a waiter for an internship. The process of my experience began. Begins the transformation process from an impulsive, conscious college student to a mature, rational and strong social person.

Once during the internship period, I was assigned to be responsible for the work in the xx box. Because it was my first time working in a box, I was still a little unfamiliar, nervous and uneasy. And it just happened that that time, the colleague in charge of the box next to me asked me to help take care of something temporarily. I was already a little overwhelmed by being responsible for one box, and now I had to take care of another box. I was even more overwhelmed. So during the serving process, something went wrong and I served the dishes from one table to another. The guest was extremely dissatisfied and said some unpleasant words to me. Listening to those words, I burst into tears. Then, regardless of whether the guest calmed down or not, I left the box without permission and left. I left my job and ran to the staff dormitory, where I hid alone and cried. It took me a while to calm down. Only then did I realize that what I had done was wrong. I should not have run away from difficulties whenever I encountered them, and I should not have felt that I had been greatly wronged after being criticized.

I always thought that I was strong enough. No matter how many hardships and grievances I faced at work, I could cope with them. But when I really faced those grievances at work, I discovered that I I still have the spiritedness of my student days, and I still have a completely childish air.

It wasn’t until I went through this internship period that I realized that no matter in any job, we may suffer different grievances, so there is no need for us to be affected by temporary emotions. to myself. We want to be the masters of life and learn to be the masters of our emotions. So in this job, I learned how to regulate my emotions and how to calm my mind. This is very important both for my current work and for my future development.

I must withstand the challenges of life and the pressure and blows that work brings to me, so that I can truly grow. Therefore, in the future life, I will hold my chest high and continue to move forward with head held high. Catering Waiter Work Summary 3

Looking back on this year’s work, with the support and help of my leaders and colleagues, I strictly required myself and completed my job well in accordance with the requirements of the hotel. After a year of study, the working methods have been greatly changed, and the quality of work has been improved. The work situation over the past year is summarized as follows:

1. Daily management work

< p> As a member of the catering department, my role is to connect the previous and the next and coordinate the left and right. What we face every day is complicated, trivial and challenging work.

In one year’s work in the Dining Hall, all work was done with the purpose of improving service quality and improving work efficiency, making the work organized and integrated into every job. Efforts should be made to cooperate with the supervisor in the management of the restaurant. Based on the principle of seeking truth from facts, we should communicate the situation from above to the situation from below. The hotel's banquet reception task is relatively heavy. In the second half of the year, it received many important guests and banquets. However, due to various reasons, the quality and efficiency could not keep up. This requires self-strengthening of work awareness, attention to speeding up the work rhythm, improving work efficiency, and striving to be comprehensive. , accurately avoid omissions and errors.

2. Strengthen your own learning

To improve your professional level, you must be excellent. There is still a certain distance between your own knowledge and abilities, so you never dare to take it lightly, and learn from books and leaders. Learning from my colleagues, I feel that I have made some progress in the past six months. I have further improved my management ability, coordination ability and problem handling, ensuring the normal operation of all the restaurant's work.

3. Gains and losses in one year’s work

Over the past year, I have been able to carry out my work seriously, but there are also some problems and deficiencies, mainly reflected in:

1. After all, I have only been working in Chinese catering for more than a year. I have been exploring many tasks while doing it, and my knowledge of on-site management and control is insufficient. As a result, I cannot work with ease, and my work efficiency needs to be further improved.

2. Some tasks are not detailed enough. For example, the inspection before and after meals, the supervision during meals, the maintenance of hardware facilities and health inspections are not in place.

4. My own gains

My theoretical level is not very high, and my Chinese food business knowledge and service skills are not refined.

Through the joint efforts of all colleagues, we have successfully completed the work in the second half of the year. In summary, it is quite rewarding:

1. Ability to assist leaders in the daily work of the restaurant.

2. Reasonably arrange the work on duty and comprehensively coordinate, manage and inspect.

3. Cooperate with the leaders in all reception and arrangements, properly handle problems that occur during work and complaints from guests, and report any difficult issues to the leaders in a timely manner.

4. Do a good job in the safety, energy saving and sanitation of the restaurant.

5. Take personal responsibility, supervise and inspect service personnel to do their service work well.

6. While doing a good job in service, we should also do a good job in ideological work, so as to unite and love friends, help each other, and make progress together.

7. Earnestly perform your duties and conscientiously complete other tasks assigned by superiors

5. Work plan for next year

Since I have been working in a Western restaurant for a year, Western food service It is not an unfamiliar job to me, but for me, switching from Chinese food to Western food is like entering a new working environment. The next work should start from scratch. You need to get started as soon as possible and straighten out the focus of the work. Have to work harder. Therefore, the work plan for next year is as follows:

1. Actively and conscientiously cooperate with the leadership to do a good job in the daily management of the restaurant.

2. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of peers, and flexibly apply their own actual work to optimize work quality.

3. Strengthen the maintenance and health inspection of hardware facilities to give guests a sense of comfort.

4. For some new employees and irregular operations, provide on-site correction guidance during the service process, conduct more training and drills, and improve employees' professional level. Catering Waiter Work Summary 4

20xx is a year of harvest and a year of great development. Under the education, support and encouragement of Mr. Working with the restaurant, I learned a lot, which broadened my thinking and strengthened my work exchanges with various departments. Through my joint efforts with everyone, I successfully completed the leadership task. The task assigned to me. The following is a summary of this year’s work.

1. Establish three concepts in daily work

Everything is focused on customers. No matter how unruly customers we encounter, we must serve the ultimate goal of serving customers well. Details determine success or failure. Only by doing every detail well can the restaurant's management system and service system run smoothly. Let customers enjoy a high-quality, unique dining experience and allow employees to work in a healthy and harmonious corporate atmosphere.

2. Cultivate professionalism and adhere to business philosophy

Catering service hours are long, so try to use the time to organize training and learning. Let employees understand the importance of catering work, and more importantly, let employees have the professionalism to be dedicated and strive to be advanced. Adhere to the business philosophy of "conscience quality, quality first", do a good job in implementation, so that employees understand the standards of the restaurant, which is the work ruler of every employee. In order to improve employees' awareness of standards, I have formulated a job training plan and organized employees to carry out A unified operating standard. Focusing on the development requirements of the restaurant, improve the restaurant management procedures and systems, and clarify the development mission.

3. Standardize corporate management and implement brand development strategy

Under this situation, we deeply feel the great responsibility. Restaurant leaders can lead all employees with a high sense of responsibility and full enthusiasm for work. Seek development in competition and carry forward the enterprise spirit of unity, efficiency, pragmatism and dedication. Maintaining the operation of the restaurant through energy saving and consumption reduction has achieved good results. Stabilized the workforce and achieved good economic and social benefits.

In the new year, the new century faces new challenges, but also contains new opportunities. As long as we do our jobs well, do everything possible to improve service quality, and constantly improve the service level of all employees, We will definitely be able to complete various tasks with high quality and make our due contribution. Catering Waiter Work Summary 5

1. Know how to smile and be good at smiling

Nowadays, smiling has become an essential professional quality in all walks of life, especially in the service field. . Smile is a world language that does not require translation. It conveys a message of kindness, friendliness and joy.

Smiling is effortless, but it can produce endless charm. The recipient becomes rich, but the giver does not become poor. It is fleeting, but often leaves lasting memories. At work, I will make my smile my business card and make my diners feel like a spring breeze.

2. Diligence can make up for failure is a good lesson, every minute of hard work is worth a minute of talent.

Only hard work can lead to better results. Diligence means hard work, hard work, and paying more than others. Fast means efficiency. "The industry is good because of diligence and wasteful because of play. The success is achieved by thinking and destroyed by following." Prosperity and diligence are inseparable. As a server, I have to work a hundred times harder than ordinary people to create a more comfortable dining environment and make xx better!

3. Thoughtfulness is the foundation of hospitality

Since we talk about thoughtfulness, we must take the initiative to do it well and provide services, and we must be good at observation and know how to change. Think in detail, do what guests can't think of, and provide advanced services. In the future work, I will continue to make the diners feel at home, think about what the guests think, and pay attention to the guests' concerns. Maintain a strong psychological quality. Be able to maintain a good psychological and spiritual state, not be arrogant when being favored, not be humbled when being insulted, and deal with it calmly.

Being a waiter in a restaurant is actually very easy and simple. In every bustling and noisy city, in the catering industry, there are too many roles for waiters. However, there are very few people who can truly understand the meaning of "service" and practice it diligently and do it well. Linmao. A truly competent waiter must not only possess work-related knowledge on the surface, but also strengthen his inner and ideological construction, as well as improve his own accomplishments.

In reality, all walks of life are a stage for showing themselves, no matter where they are, regardless of their income. Each of us is to xx as a drop of water is to a basin of water. A drop of water can evaporate in an instant, but it can only exist for a long time if it is attached to a basin of water. Because each of us has a life, xx, then, I have to do better, work hard to make myself extraordinary in my ordinary position, and let xx be proud of having me tomorrow! ;