The hotel’s annual work plan is excellent

5 excellent articles on the hotel's annual work plan

Time flies by in the blink of an eye. Our hotel work will usher in new progress. It is time to plan the next step carefully. Working! Below is the annual work plan of the hotel that I have carefully compiled for you. I hope it will be helpful to you.

The hotel’s annual work plan is excellent (Part 1)

20__ has quietly come to an end. The __ hotel has also undergone major changes in 20__. An ordinary member of the hotel, in Feel stability, feel innovation, feel development in innovation, feel development, gain a lot from daily management work, corporate culture construction, human resources, quality inspection, security and outsourcing, etc., and experience and Each piece of work lays the foundation for the work in 20__. I would like to report to you and my colleagues on the work ideas for 20__ and hope that you will make corrections.

1. Summary of work in 20__

Looking back on the work in 20__, it can be said that it has both gains and losses. As a shareholder and supervisory committee of the hotel, I have carried out the work and responsibilities The responsibility also gives me a sense of responsibility and use. Before working in the hotel, I knew very little about the industry. After arriving at the hotel, with the help and assistance of everyone and my colleagues, I and my work have made great progress. Of course, within half a year, I have also made great progress. There are many problems, but this is also the experience and capital that my work and personal growth can rely on. To summarize and analyze the personal and work, I specially summarize the work in 20__ as follows.

1. Description of work achievements

⑴ Work progress in half a year, achievements in standardized management and institutional construction;

⑵ Outsourcing work, for the hotel Lay the foundation for creating an external operating environment;

⑶The progress of human resources work, from personnel selection and recruitment, employee training to the scientific management and deployment of human resources;

⑷The progress of quality inspection work, The quality inspection system has been established;

⑸ The administrative department provides basic support for the overall work and operation of the hotel, working closely with all parties to strive for the development of the hotel.

2. Summary of work mistakes

⑴ There are still some irregularities in internal management, which affects the overall work;

⑵ Pay attention to work quality and Emphasis on management, attention to employees' lives, and communication with employees in future work to meet job requirements;

⑶ The training work is systematic, and attention will be paid to improvement in 20__;

3. Analysis of personal strengths

⑴Strong affinity, good management foundation, willing to accept work, and able to quickly adapt to the work environment;

⑵Strong learning ability, able to Integrate new knowledge in a short period of time and apply it to work;

⑶ Control ability, good at communication, and strong ability to control management work;

⑷ Detailed work Strong, good at working in details, which will be of great benefit to the work;

4. Analysis of personal weaknesses

⑴ I have been in the hotel industry for a short time, and I am professional in it;

⑵ The control and grasp of the shortcomings of one's own personality should be improved, the advantages in work should be added, the disadvantages should be avoided as much as possible, and work by oneself.

2. Hotel Manager’s 20__ Work Plan

Looking forward to the challenging __ year, there are many plans to be implemented one by one. At the beginning of 20__, It is necessary to design and plan the work, and I will inform you of the plan in order to hope that you will make suggestions and corrections to my plan, and for your help during the planning process.

1. Description of the overall work plan

Principle: Taking the hotel's business development as the principle and all work principles.

Two tasks: improvement of human resources management and outsourcing work;

Three core links: training and operation management, recruitment and selection of suitable personnel , Steady improvement of safety work;

2. Work plan for 20__

⑴ Own responsibilities, work image, and contribute to the development of the hotel.

As a hotel shareholder and supervisory committee, my feelings for the hotel and my responsibilities are only the duties that I should fulfill as an administrative department member. In 20__, I and my office will make the hotel Requirements, carry out every work to the smallest detail, assist the general manager in every policy measure, and make great progress in hotel performance.

⑵ Human resources management work:

In 20__, the administrative department will regard the recruitment and training of personnel as the human resources management work, starting from talent introduction channels, expanding personnel promotion space, Healthy competition among personnel and several assessment mechanisms systematize human resources management and create a competitive workforce within the hotel.

⑶ Training work:

Training work is the guarantee for hotel operations. In 20__, I will launch a training system, from employee induction training, professional training, daily training and management Starting with the training of the operator, the training work has a hierarchical and structured training level. The training system will cover all areas and areas of the hotel, and the training work and quality inspection work are based on the main principle of training what I need and training what I will need. Make training an integral part of corporate culture and lay the foundation for hotel operations.

⑷ Quality inspection work system, feasibility standards, and better work.

In 20__, the quality inspection work must have a system, hotel quality inspection and quality inspection linkage work. In principle, quality inspection work must be strict, stricter than inspection and more strict with feedback, and not based on punishment. , but the quality inspection results are closely related to employee training and assessment, the quality inspection work cycle is complete, and a feasibility quality inspection feedback analysis is reported to the hotel every month, which serves as the basis for hotel operation and management.

⑸ Outsourcing work is based on the original external relations, "developing new friends and not forgetting old friends"

Communicate with new friends, with the support of the hotel, all social relations and resources , and the situation, the external relations and external relations expenses are better than in previous years, and the hotel's operating order has been improved.

⑹ With a strong sense of safety responsibility and a fair spirit, we pay close attention to hotel safety management and strengthen the ability of "safety prevention" to ensure that the hotel has no major safety accidents throughout the year.

A practical fire drill will be held in 20__, and fire protection training will be increased to raise safety fire protection work to the highest level. The fire monitoring system will be inspected according to the hotel's internship situation, and its operation will be planned to be organized in 20__ Conduct three to four hotel-wide safety inspections and organize a small-scale routine inspection every month. The responsibility for security work is assigned to the person, and a safety responsibility letter is signed with the responsible person to make safety work routine, institutionalized, and standardized.

20__ carries the dreams of many people and is rushing towards the special speed of the information age. In 20__, I hope to make progress at work, take advantage of it, avoid disadvantages, and learn in my career. Appreciate more life scenery; I also hope that my work can be further improved on the existing basis; in 20__, my team and I will work hard to practice internal skills, improve connotation, accumulate internal strength, expand memory, and build a true team and excellent team. Teams and professional teams also make professional hotel managers! The hotel’s annual work plan is excellent (Part 2)

1. Goal overview

1. The arrival of the new year , facing the reality of increasingly fierce competition in the hotel industry, and hotel operations facing the problem of obsolete stores and aging equipment, in order to ensure the overall store image and business philosophy, and provide a comfortable hard environment for dining guests, the engineering department must make every effort to maintain the store , equipment and facility maintenance work, with a comfortable environment and delicious dishes, can it become the reason why customers come first.

2. Key tasks

1. Improve the way Wang works, enhance service awareness, service procedures, service quality and other aspects, improve work skills, improve work efficiency, and improve work image , to provide branches with better services.

2. Improve work service procedures, strengthen proactive service awareness, coordinate the timeliness and effectiveness of work with various departments, do not shirk when things happen, and do more.

3. According to the maintenance plan, do a good job in the inspection and maintenance of large equipment, do a good job in the seasonal inspection and daily maintenance of the front office and back kitchen equipment, and strengthen the electrical appliances and pipes in the restaurant, kitchen, and staff dormitories. Periodic maintenance inspections.

4. Establish the concept of cost economy, give full play to the role of profit center, improve and follow the management methods of energy, materials, repair and waste, control and reduce the cost of material and energy consumption.

○ Grasp the quality of engineering accessories, register the use date of major accessory materials, and track the use quality and lifespan.

○Reasonably control the economical operation of equipment, eliminate leaks, and strengthen inspections on the use of water, electricity, and energy in various departments.

○ Strengthen assessment and statistics on repairing old items and recycling them, and put an end to the bad practice of just replacing items without paying attention to careful maintenance.

○Strictly control outsourced maintenance, try to do it yourself if you can do it, and try to control maintenance costs.

○ Actively carry out early maintenance of equipment and maintain equipment before it is used.

3. Specific plan;

January is the safety inspection month, which mainly checks the safety of branch business areas, kitchen equipment and employee dormitories, and makes records for filing.

There is no work plan in February. February is the Spring Festival. Use the Spring Festival period to learn some professional knowledge by yourself.

March is the store planned maintenance month. The branch will inspect and record the projects that need maintenance. And make a project budget report.

In the maintenance and construction month of April, engineers were arranged to carry out engineering maintenance, and the cleaning work of the kitchen fan was planned, which was completed in early April.

May is the summer air-conditioning maintenance month. Comprehensive maintenance of branch air-conditioning equipment and kitchen refrigeration equipment will be completed by May.

June is the safe electricity month. Summer is the peak period for electricity consumption. We will conduct inspections on the hotel’s electrical equipment and lines, record them and handle them in a timely manner. It will be completed in June.

We conducted unplanned and irregular branch inspections in July and August, and handled any problems found in a timely manner.

The main focus of the work in September is tap water. Check and treat the water equipment in the branch to prevent leakage and leakage.

October is the winter air-conditioning maintenance month. Comprehensive maintenance of branch air-conditioning equipment and kitchen refrigeration equipment will be completed in October.

November is the safe electricity month and the winter peak month of electricity consumption. We strive to investigate the hotel’s electrical equipment and circuits, record them and handle them in a timely manner. They will be completed in November.

During Gas Safety Month in December, inspect the gas room, coal cylinders, gas hoses, main pipes, and stoves for comprehensive inspection and maintenance, and keep records for filing. The hotel's annual work plan is excellent (Part 3)

__ is a key year for the hotel to strive to prepare a four-star travel hotel and achieve economic take-off. Therefore, further improving the quality of employees and improving service skills is an urgent need to consolidate internal strength. According to the spirit of the instructions of the hotel board of directors on increasing employee training efforts, combined with the actual situation of the hotel, I plan to take the opportunity of cultivating "employees with one specialty and multiple abilities" as an opportunity to further promote the depth of employee training and strive to do a good job __ years of training for all employees.

1. Guiding ideology

Taking hotel economic work as the center, the theme of cultivating "employees with one specialty and multiple abilities" will run through it, and we will study carefully and deeply understand the importance of today's training work. , driving the comprehensive improvement of the overall quality of employees.

2. Current situation of the hotel

There is still a big gap between the current service skills and service awareness of hotel employees and the standard of our four-star hotel. This is mainly reflected in the lack of etiquette and politeness of the employees. In place, lack of strong awareness of customer service, lack of familiarity with the staff's business, etc.

3. Current goals and tasks

The __ annual employee training aims at hotel development and job needs, effectively improves employees' awareness of the importance of training, and actively guides employees to consciously Learn, hone skills, enhance self-confidence in competing for positions and devote yourself to reform, cultivate a team of high-quality employees with high-quality services and distinctive skills, and strive to make them intelligent employees who continue to learn and improve in the new era.

4. Implementation of training methods and content

With each department as the basic training unit, implement the training principle of combining marketing service concepts and skills, organize and implement job filling, one post with multiple abilities training methods. It is planned to conduct targeted training in three aspects to continuously improve employees' job skills.

1. Professional skills training

(1) New concepts and ideas for management work have become an urgent knowledge requirement for hotel employees, including managers. Therefore, this year we plan to increase the training of professional knowledge for management personnel, and regularly organize training courses for hotel general managers, vice presidents or senior managers to improve management skills.

(2) The front desk, housekeeping center, etc. are important windows for high-quality services in hotels. The lack of foreign language proficiency in travel will inevitably have a vital impact on the hotel's operations. Therefore, in order to improve the foreign language proficiency of employees in the above-mentioned relevant departments, the hotel will launch English training courses in the near future. Detailed plan

① Time: It is planned to start in February, with a three-month cycle, and two training classes will be arranged per week (maximum 24 class hours).

② Objective: To improve employees’ basic conversational skills in foreign languages ??and reach a level where they can communicate with foreign guests in foreign languages.

③ Target: All employees of the front office, as well as employees of the housekeeping center and switchboard are required to participate. Employees in other positions agree to voluntarily sign up to participate.

④ Assessment: During the training period, the Human Resources Department will conduct continuous assessments in the form of small tests to examine employees’ grasp. After the training, the Human Resources Department will conduct a major assessment, which will mainly focus on the oral test.

⑤ Incentive and punishment mechanism:

a. Incentive, salary promotion for employees with excellent test scores,

b. Set a certain English allowance,

c. Priority will be given to outstanding employees in the annual evaluation; penalties will be given to those who fail the assessment and re-examination opportunities will be given. Those who fail will be considered for postponement of promotion.

(3) Employee business skills training: With the department as the training unit, the department formulates employee training plans every month (submits to the Human Resources Department) and implements them. The Human Resources Department is responsible for tracking and supervising and making reasonable suggestions for training. .

2. Employee entry training

Employee entry procedures

Training content: employee handbook, hotel overview, service etiquette, behavioral norms and service awareness, fire protection And safety knowledge, service skills, hotel knowledge, etc.

Assessment

Employee regularization training

Employee promotion training

Employee regularization assessment

Employee promotion assessment

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New employees are a new force in the hotel's economic activities. They should enhance their quality and hone their skills so that they can improve as quickly as possible with the rapidly developing hotel. Based on the principles of "training first, then on-the-job" and "training while on-the-job", we conduct step-by-step on-the-job training for new employees in a planned and step-by-step manner.

Training content: job responsibilities, department rules and regulations, employee scheduling, holiday requests, department organizational structure, departments that need to be contacted and contact numbers, department service awareness and service standards, business knowledge and skills, department Training policies and procedures, handover procedures before and after work, department hygiene standards, introductions to colleagues, operating procedures, etc.

Store training for new employees: Human Resources Department

Onboarding of new employees Training is conducted once or twice a month (depending on the number of new employees), and the time is arranged to avoid the peak period of the department's business. Onboarding training is based on a weekly cycle, and training is conducted from 14:00-16:30 in the afternoon every day.

After the training, the Human Resources Department will conduct an assessment, and the assessment results will be used as the basis for employees to be regularized.

3. One specialty and multiple abilities training

Cultivating "one specialty and multiple abilities" talents is the theme of this hotel's training work in __. The top priority of our work is to rationally allocate human resources and cultivate compound talents with multiple abilities. Therefore, this year we decided to focus on training in three aspects.

Take the lead in implementing follow-up training for different skills in the same department at front-line positions to strengthen the flow of talents and solve the problem of staff shortages in emergency situations. At the same time, it also provides employees with a comprehensive grasp of service skills and strives to create one specialty with multiple abilities. Intelligent employees provide the necessary competencies. The hotel's annual work plan is excellent (Part 4)

In order to strengthen hotel service quality management and improve the hotel's overall competitiveness. In order to ensure that the service quality inspection work can be effective and the rectification work can be proactively and actively implemented, the quality inspection regulations are specially formulated as follows:

1. Hotel Quality Inspection Organization Network

Hotel The quality inspection team (referred to as the quality inspection team) consists of a leadership group and a working group. It is responsible for inspecting and supervising the service quality and work quality of various hotel departments, proposing rectification opinions, and conducting follow-up assessments.

(1) Leadership group: Team leader: General Manager. Deputy Team Leader: Deputy General Manager. Team members: financial director, assistant to general manager, assistant to general manager, manager of quality inspection and training department, and lobby manager.

(2) Working group: Team leader: Deputy General Manager. Deputy team leader: Quality Inspection Training Department Manager, Lobby Manager. Team members: executive chef, engineering department manager, housekeeping department manager, deputy director of the general office, human resources manager, Chinese restaurant manager, Western restaurant manager, and assistant lobby manager.

2. Scope of hotel quality inspection projects

Scope of hotel quality inspection projects: Project scope.

1. Overall requirements (including the implementation of management systems and specifications, and employee quality).

2. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, business center and front office maintenance and sanitation).

3. Guest rooms (including housekeeping service, turndown service, laundry service, mini bar service, guest room maintenance and cleaning).

4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, catering area maintenance, repair and cleaning).

5. Public bathroom and backstage area (including surrounding environment, stair corridors, elevator hall maintenance, public bathroom and backstage area).

6. Other services (including conference and banquet services, gym, swimming pool, locker room).

3. Hotel quality inspection operation mode

Hotel quality inspection operation mode:

(1) Working principles of the hotel quality inspection team: Working principles of the hotel quality inspection team :

Principle 1. Personnel participating in quality inspection work must be familiar with the "Interpretation of Classification and Evaluation of Tourist Hotels" with a serious and responsible attitude, seek truth from facts as the principle, and refer to the "Classification and Evaluation of Tourist Hotels" "Evaluation Interpretation" and the "Employee Handbook" of other hotel systems, carry out quality inspection work objectively, and obey the work arrangements of the hotel leadership and quality inspection team.

2. If there are any doubtful events or undetermined content during the quality inspection, they must be truthfully recorded on the quality inspection situation form and put forward personal opinions.

3. During the quality inspection process, record the work of hotel leaders in real time?

(2) How the hotel quality inspection works:

How the hotel quality inspection works:

1. Regular inspection once a week, participants It will be determined by the leader of the quality inspection working group, and a 2-week quality inspection report will be issued; an inspection will be held every two months, with the participation of the leader of the quality inspection working group, the person in charge of the safety department, the engineering department, or the designated personnel of the department, as well as relevant personnel, to conduct inspections of the hotel. Conduct a comprehensive inspection of safety facilities, equipment and maintenance, and designate personnel from the inspected department to make on-site records and issue quality inspection reports, which will be summarized and checked by the quality inspection working group; spot inspections will be conducted once a quarter, and members of the hotel's quality inspection leading group or Industry insiders and tourism bureau experts are invited to work with the hotel quality inspection working group to conduct random inspections of the hotels and issue professional reports.

2. During quality inspection, the department should send service personnel to the site to accept inspection together with the quality inspection working group.

3. For problems discovered during the inspection, the leader of the quality inspection working group should designate personnel and accompanying personnel of the inspected department to make detailed records to facilitate the inspected department to investigate the responsible reasons for the problems.

4. After the quality inspection team summarizes the inspection results, it will fill in the quality inspection report with any problems and send it to each department.

5. Each department manager fills in the corrective measures and correction time on the quality inspection report, signs and confirms the report, and then feeds it back to the quality inspection team.

6. The quality inspection team conducts a review based on the rectification plan and results in the quality inspection report, and feeds the results back to the quality inspection leading group for review.

7. If the department fails to feedback the results in a timely manner or refuses to rectify or handle the problem, or the same problem occurs repeatedly, the quality inspection working group will ask the hotel to report it at the regular administrative meeting, and will report to the person in charge of the department as appropriate. Carry out corresponding economic assessment.

8. If there are any controversial issues during the quality inspection, they will be reported to the hotel’s quality inspection leading group for coordination and handling, and whether to impose penalties will be decided depending on the circumstances.

(3) Hotel quality inspection channels:

Hotel quality inspection channels: Quality inspection channels: A. Direct inspection; B. Duty records; C. Feedback from other people or departments; D. , Guest complaints; E. Guest opinion form, etc. The hotel’s annual work plan is excellent (Part 5)

Ocean Garden Hotel’s fire protection work implementation plan for 20__:

1. Guiding ideology

To fully understand the hotel The importance and necessity of fire protection work, conscientiously implement the policy of "prevention first, combining prevention and fire prevention", and handle the relationship between hotel fire safety work and improving hotel service quality with a high degree of responsibility for the lives of hotel property, guests and employees. Put fire safety on the important agenda of the department, take necessary measures to ensure the implementation of hotel fire protection work, and create a safe and meticulous environment for hotel guests and employees.

2. Work measures

1. Each department should establish and improve fire protection organizations and clarify fire protection work responsibilities;

2. Each department should formulate annual fire protection work plans and Fire emergency evacuation plan;

3. Conduct fire protection training and education for employees according to the department work plan;

4. Inspect the key fire protection parts of the hotel, rectify any hidden dangers immediately, and do a good job Records;

5. Work with the maintenance unit to inspect and test the hotel’s fire protection facilities, equipment and automatic fire protection systems every year;

6. Each volunteer firefighter is required to perform at least twice a day Check the fire protection facilities, equipment and fire extinguishers in the department area, and keep records and files;

7. Strengthen the training and system management of fire monitoring personnel.

3. Specific practices

1. Strengthen the leadership of fire safety work

According to the focus of fire safety work, it is necessary to strengthen the leadership of hotel fire safety work , ensure the implementation of fire safety work. The hotel has established an organizational structure with the general manager of the hotel as the director, the manager of the industrial insurance department as the deputy director, and the director-general manager of each department as the team leader, with specific division of labor and implementation responsibilities.

All members of the leading group must adhere to the concept of being responsible for the hotel, have a high degree of professionalism and sense of responsibility, perform their respective duties, take strict precautions, do a good job in hotel fire safety, strive to eliminate various hidden dangers that affect hotel safety, and ensure hotel property, Safety of guests and all staff.

2. Implement the fire safety system

In order to ensure the implementation of various fire safety systems, the following work must be done this year.

(1) Seriously study fire laws and regulations and hotel fire safety related spirit, formulate corresponding measures, clarify responsibilities

Person in charge, conduct timely inspections and summaries, and incorporate fire safety work into year-end work Assessment;

(2) Use various forms and channels to educate employees on fire safety knowledge and strengthen fire prevention education;

(3) Carefully arrange duty, and volunteer firefighters must fulfill their duties , Check the fire protection facilities and equipment in various areas of the wine every day. Strengthen the management of the volunteer fire brigade;

(4) Regularly inspect various fire protection equipment and key parts, and report fire safety hazards in a timely manner;

(5) Employees of each department leave their jobs or The power supply must be cut off before the office;

3. Implement the policy of “prevention first, combining prevention and firefighting”

The key to good hotel fire safety is to nip problems in the bud. Implement a fire safety management system that combines regular inspections with daily prevention. The department's volunteer firefighters patrol and inspect their respective areas of the hotel every day to carry out fire prevention work. Report important situations in a timely manner without leaving any blind spots or loopholes.

4. Conduct a comprehensive fire inspection

Carry out a blanket search of every corner of the hotel every month and rectify any hidden dangers in a timely manner. In particular, important parts such as the hotel's kitchen, power distribution room, water pump room, generator room, and boiler room must be inspected regularly to eliminate hidden dangers. Hotel volunteer firefighters should participate in training according to the requirements of their superiors, especially firefighters in important positions who play a major role in hotel firefighting. Improve safety work accounting information, including fire safety work plans, fire safety work meeting minutes, fire safety work inspections, fire safety work hidden danger rectification, fire safety work education content, fire safety work related documents and requirements, etc.

5. Carry out a series of publicity and education activities on the “119 Firefighting Day”. November 9th every year is the hotel fire protection awareness day and hotel fire protection inspection day.

6. Summarize experience

Summarize hotel fire safety work every month, accumulate experience, identify gaps, continuously improve measures, and improve working methods. Employees who have made outstanding achievements in fire protection work should be praised or rewarded to promote the development of hotel fire safety work.

All departments are requested to implement the above plans as required, conscientiously complete the department’s firefighting work and firefighting account work, and submit relevant firefighting work and firefighting account work plans to the Administrative Office and the Security Department for filing (in duplicate ).