What are the contents of hotel etiquette training?

1, stand naturally straight, with your head straight, your forehead slightly closed, your eyes looking straight ahead and smiling.

When guiding the guests, you should stand on the side of the guests, guide them with the same hand, and try to guide them to face up to where they want to go.

3. When you are 2 meters away from the guests, take the initiative to bow and say hello. When communicating with guests, keep a distance of 60 cm- 1 m with them, keep your eyes on the triangle of the guests, and don't look up and down. If the guest is low in height or voice, stand on the guest's left and listen carefully.

4. When walking, the upper body should be upright, the center of gravity should be aligned, the center of gravity of the body can lean forward slightly, the head should be straight, the eyes should be straight, and the shoulders should be relaxed. Coordinate your body, swing your arms naturally, and walk steadily.

5. Clear direction; The two-legged needle should be a relatively straight line. Don't go inside the figure of eight, and don't go too far outside the figure of eight. Footprints are on both sides of the front line.