I paid for the hotel booked by Ctrip, but how can I get a refund when the hotel is full?

1, go to the hotel front desk and learn that the hotel you booked is full, and the hotel will help you contact Ctrip for a refund;

2. Or, if it is confirmed that the hotel can't arrange your stay, contact Ctrip customer service immediately; Customer service will contact the hotel and give you a refund after confirmation.

3. For this kind of payment, you can also ask Ctrip to arrange it for you. Ctrip will take certain measures for such hotels that do not meet the needs of guests.