What are the contents of hotel management?

Open classification: hotel management

hotel management

It belongs to business class. But the requirements for mathematics are not as high as other business courses. It is mainly an industry of interpersonal communication. What matters is employees' adaptability and communication skills. He is the manager of the hotel industry.

Training objectives:

Cultivate hotel management and service professionals with all-round development in morality, intelligence, physique and beauty, who support the basic line of China's * * * production party and meet the needs of middle-and high-end hotels for grass-roots management and hotel services, so that students can focus on mastering the basic abilities and skills of hotel management and hotel services on the basis of basic theoretical knowledge and professional knowledge, shape students' good professional ethics and professionalism, and have sound psychological quality and healthy psychology.

Work:

1, 4, 5 and platinum five-star hotel senior service personnel;

2. Junior and intermediate managers and supervisors of the front office, catering, guest room, sales and other related business departments of high-end hotels;

3. Service and management personnel of hotel management companies and related tourism enterprises;

4. Hotel self-employed.

Main course:

Hotel operation and management, front office service and management, room service and management, catering service and management, service marketing, hotel human resource management, management principles, hotel equipment operation and management, hotel consumption psychology, hotel tangible product appreciation.

Hotel management manager must read the textbook for successful vocational training! With the development of economy in China, the number of hotels has also increased dramatically, and hotel professional managers have become a shortage of talents in hotels all over the country. The hotel industry in China is fighting for talents. How to retain talents? How to make existing talents become excellent hotel professional managers? What should an excellent hotel professional manager manage? This course will tell you how to solve these problems and cultivate and retain excellent hotel professional managers for enterprises.

Lecturer: Shao Dechun

Beijing Times Guanghua Education Development Co., Ltd. invited senior trainers; Chief Trainer of China Hotel Training Network: the first professional trainer in China to teach hotel five permanent management; Master of Hotel and Tourism Management, Hong Kong Polytechnic University. Have 16 years experience in hotel management, consulting and training. At present, he is the general manager of Hangzhou Huazhi Hotel Management Company, and the consultant of Zhejiang Jin Yue Catering Group, Sun City Hotel, Longxiang Hotel, Nanbei Lake Taoyuan Villa, City that Never Sleeps and Jiangsu Yin Zhi Hotel. Shao Dechun has served more than 500 hotels, enterprises and institutions in China, including the Best Western Ocean Hotel, Super 8 Hotel St. Dat, Zhejiang Kaiyuan Tourism Group, Hangzhou Wuzhou Hotel, Ni Hong Catering Group, Huazhong City Catering Group, Hainan Yintai Resort Hotel, Palme d 'Or Resort Hotel, China Industrial and Commercial Bank, Wahaha Group Company, Baida Group, Shandong University Academic Exchange Center, Shandong University International Exchange Center, and Zhejiang University School of Management Senior Management Training Center.

Learning objectives:

Clear what is good management.

How to tailor enterprise rules and regulations

How to ensure the effectiveness and execution of orders?

How to conduct effective supervision and inspection?

How to deal with the cooperation between the hotel backstage and the front desk?

How to establish an incentive salary system to attract, guide and retain excellent employees?

Target audience: middle and senior managers of service enterprises such as hotel industry, catering and entertainment industry.

The main contents of the management practice of hotel professional managers are as follows:

The first lecture on the concept and standard of management

1. What is management?

2. Why is management "done by others"?

3. Leadership perspective: the standard of excellent managers-loyalty

Second, what is good management (1)

1. Leadership perspective: the standard of excellent managers-learn to communicate.

2. Leadership perspective: the standard of excellent managers-understanding the boss's intentions

3. The standard of excellent managers-to establish executive power.

The third talk about what is good management (2)

1. Pay attention to its significance

2. Ways to improve execution (1)

The fourth talk about what is good management (3)

1. Ways to improve execution (part two)

2. Spiral management

3. Leadership perspective: the standard of excellent managers-connecting the preceding with the following.

4. Leadership perspective: the standard of excellent managers-absolute obedience

Fifth, what is good management (4)

1. Leadership perspective: the standard of excellent managers-efficient operation

2. Leadership perspective: the standard of excellent managers-learning ability

3. Employee perspective: the standard of a good manager-a reasonable team.

4. Employee perspective: the standard of excellent managers-caring for subordinates

The sixth lecture on the management functions of hotel managers (1)

1. Plan management

2. Method 1 of formulating norms: learning from successful hotels (1)

The seventh lecture hotel manager's management function (2)

1. Method of formulating specifications 1: Learn from successful hotels (part two)

2. Method 2: Learn from subordinates.

Lecture 8 Management Functions of Hotel Managers (3)

1. Method 3 of making specifications: summary record.

2. Training and guidance

3. How to effectively supervise

4. How to effectively check (1)

Lecture 9 Management Functions of Hotel Managers (3)

1. How to check effectively (below)

2. Processing method of test results

3. The difference between supervision and inspection

Lecture 10 Communication in Hotel Management (1)

1. How to communicate effectively

2. Enter the channel synchronization principle of the other party.

Lecture 11 Communication in Hotel Management (Part II)

1. The 80/20 principle in communication

2. Standardized and personalized treatment methods

Lecture 12 on departmental coordination and incentive system

1. How to coordinate departmental work?

2. Establish an incentive wage system