Problems encountered in the establishment of hotel customer information files

Information collection and information protection are difficult.

1. Difficulties in information collection: Some customers may be unwilling to provide personal information, or the information provided is not complete and accurate enough, which requires the hotel to adopt appropriate ways and methods in the process of communication and information collection to increase customers' trust and enthusiasm in providing information.

2. Information protection: The protection of customer information is very important, and hotels need to take effective measures to ensure the safety and privacy of customer information. In the process of information collection, storage and transmission, we should abide by relevant laws and regulations and privacy policies, and at the same time strengthen the protection and management of information technology.