Traditional Culture Encyclopedia - Hotel reservation - What is the business scope of Hotel Management Co., Ltd.?
What is the business scope of Hotel Management Co., Ltd.?
Also engaged in hotel brand marketing planning, computer technology consulting, network technology consulting, hotel information collection and publishing services, property cleaning, tourism information consulting, advertising design, production and so on.
Taboos for expanding information hotel management
First, avoid arbitrary management.
Hotel management depends on the system, and the working procedures, standards and requirements of the hotel, as well as the responsibilities, tasks, goals and behaviors of personnel at all levels are strictly stipulated in the system. Otherwise, due to the manager's own reasons, employees will be at a loss and the management level will be chaotic.
Second, avoid the blindness of management decision.
Insufficient investigation and analysis before decision-making, inaccurate information or subjective, one-sided, inexperienced and poor quality of managers are all likely to cause decision-making mistakes.
Third, avoid short-term management behavior.
Hotel management pays attention to sustainability, and all work plans, schemes, objectives and decisions must focus on the long-term interests of the hotel to maintain its permanent vitality and market competitiveness.
Fourth, avoid leapfrog management.
"The first level is responsible for the first level, and everyone has only one boss", and leapfrog management will cause subordinates to be at a loss and management order will be chaotic.
Fifth, avoid "nanny-style" management.
The hotel implements graded management and graded responsibility, and each staff member has his own clear responsibilities. Therefore, first-level managers should encourage lower-level managers to be loyal to their duties and do their duty. Remember not to monopolize power and responsibility, but do everything yourself.
6. Avoid management.
Hotel operating procedures have their own rules, but operation, sales and promotion must be flexible and innovative. By frequently carrying out various attractive marketing activities, we can create a novel and warm consumption environment for our guests, so as to achieve the best operating efficiency of the hotel.
7. Avoid informal management.
The service function of the hotel involves almost all aspects of society, so it is called "small society". Complex service functions require hotel management to be meticulous to every detail.
8. Avoid unfair competition.
Hotel management should strictly implement national policies and industry regulations, and abide by international practices and common norms. Industries are not allowed to jointly drive up prices, form monopolies, encroach on consumers' interests, or ignore industry regulations, reduce prices and compete, and disrupt the market.
Nine, avoid the singleness of customers.
The composition share of hotel tourists is one of the main signs of hotel popularity and market vitality. Tourist hotels must try their best to improve the coverage of tourists in marketing, consider more pertinence in service project setting and characteristic planning, and attract all-round and multi-level consumers with good service, unique characteristics and best reputation.
10. Avoid believing in right and wrong.
Hotel is a labor-intensive industry with complex posts, dense staff and many managers. Therefore, we must establish a good internal atmosphere. Managers at all levels should lead by example, lead by example, unite their subordinates and treat others fairly.
Eleven, avoid "human feelings" and selfish desires.
Human feelings and selfish desires are taboos in hotel management. The sign of strict hotel management is that the system is integrated into all aspects of hotel operation, and everyone is equal before the system, and no one can override the system.
12. Avoid lack of team spirit.
Tourist hotel is a dynamic organism, and the young and dynamic staff provides unparalleled living space for the competition of enterprises.
References:
Baidu Baike-Jiangxi Yue Zhen Hotel Management Co., Ltd.
References:
Baidu Encyclopedia-Shanghai Yitiao Hotel Management Co., Ltd.
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