Hotel Monthly Work Summary and Next Month Plan Example

Hotel management must constantly summarize and reflect. Let’s summarize the situation this month and make plans for next month! The following is the "Hotel Monthly Work Summary and Next Month Plan Sample" compiled by me for your reference only. You are welcome to read it. Hotel Monthly Work Summary and Next Month Plan Example (1)

The busy work in x has passed. Now, the department work is summarized as follows based on the department’s work in x. First of all, in terms of operating income:

In the month of Completed revenue of xx yuan, accounting for xx of the plan; the guest room task in It also exceeded the planned target, mainly reflected in the increase in banquet table revenue, which accounted for a large proportion of the catering revenue for the month; based on the above operating revenue for the coming year, compared with last year, there has been an increase in the same period this year, especially In terms of guest room revenue, although there is not much increase compared to last year, in terms of customer source structure, the proportion of individual guests has been greatly improved, which is in line with the hotel's market positioning; in addition, in terms of catering, the number of guests in operation this month Although the task has been exceeded in terms of revenue collection, the consumption of individual customers in terms of internal customer sources is on a downward trend. How to increase the consumption of such customers should be the focus of the next period of work.

In terms of department work: the marketing department completed a total of 13 batches of conference receptions in June, which mainly completed the reception work of in-store meetings during the medical device conference. Through this reception activity, the hotel brand was promoted. At the same time, it also gained the recognition of customers; in addition, it received a system conference team such as xx Tire and xxx, xx Municipal Highway Bureau and xx Group; in terms of department sales, this month according to the annual work plan and combined with the hotel's guiding ideology, mainly to the surrounding areas We conducted visits to market customers, strengthened return visits to government customers and formed effective opinions; at the same time, we proactively visited surrounding conference customer markets in advance according to the market conditions in x this month to ensure the hotel customer base during the off-season. The stability of , so that the hotel's corporate logo meets the requirements of star rating standards; in addition, this month the department launched a team building month activity, which strengthened team cohesion and collaboration capabilities through daily team awareness training and organizing collective activities for department personnel; public relations marketing Aspects: In June, the XX Festival activities were mainly planned; the SMS marketing process and standards were formulated to make the SMS marketing model a kind of daily marketing; at the same time, the department focused on strengthening the wedding banquet products in conjunction with the catering, and reorganized the catering wedding banquet products. The packaging and design of the promotional brochure have been completed and will be put into use next month; in addition, the hotel points event gifts have been redesigned and promoted this month, enriching the types of gifts and attracting further consumption from customers.

The work of x month has passed. There were many shortcomings in the work of Development in aspects:

1. Departmental work

The theme activity of this month’s department has been determined as the quality service month. How to improve the level of customer service will be the daily work of this month. Through training and requirements to improve the department's overall customer service level, and select service pacesetters during the event; in addition, this month the department formulated the third quarter sales task goals based on market conditions and task goals, and mobilized them through a reasonable incentive mechanism Keep employees motivated.

2. In terms of marketing and sales

This month, the proportion of the hotel’s customer source structure will be adjusted to be dominated by individual guests, supplemented by conferences, and supplemented by teams; based on last year’s data analysis Based on the trend of hotel guest sources this year, while individual guest sources and group guest sources are declining due to market conditions, in order to ensure that hotel revenue does not drop significantly, the proportion of conference guest sources will be appropriately increased to increase and stabilize the number of guest rooms this month. revenue and catering revenue; in the conference market, strengthen visits to shoe stores, detergents, and clothing companies, collect industry information, grasp various conference information, and grasp meetings in this season to ensure a steady increase in hotel revenue; in the team market, sales The manager actively understands market trends, reaches cooperation agreements with major travel agencies, pays attention to the group price policies of major competing hotels in xx city, and actively reaches an agreement for further cooperation with Korean tour groups to ensure the stability of this customer source and at the same time Actively develop new team customers; in the individual customer market, expand the scope of market development, focus sales work on the key development and maintenance of the main customer source markets, visit surrounding units more, and go deep into customers to interview customers' true opinions And provide timely feedback to the hotel; further strengthen cooperation and communication with various guest room source channels; at the same time, we will continue to strengthen visits to customers in foreign markets this month, focusing on development and return visits to xx City, xx City, and xxx areas.

3. Marketing activities

This month we mainly inspect the xx market for this year’s xx Festival to determine this year’s hotel sales methods; the above is a summary of the work of the marketing department in x and the evaluation of x Monthly work plan.

4. Market Competitor Report

Statistics on guest rooms of major nearby hotels in x month:

1) xx Hotel xx is mainly for conferences this month. At the same time, it also received some medical equipment conferences, and the conferences were mainly shoe city conferences; the trend of individual tourists was poor in the second half of the month;

2) xx Hotel xx mainly hosted xx conferences this month; this month The group price was set higher, but no travel groups were received;

3) The occupancy rate of individual travelers in xx Hotel xx is not high. Due to the serious aging of the existing rooms, the competitiveness continues to decline. It mainly receives internal power conferences and Guests;

4) xx Hotel xx mainly undertook the medical equipment conference arranged by the municipal government this month, and the rooms are sold at the rack price;

5) xx rentals in the first half of this month The rate is relatively high; it has been declining in the second half of the month; based on the above hotels and the overall situation in A downward trend; in the group market, the number of group customers has dropped significantly compared with April, and the price competition among hotels has become more intense; after entering the month of The group customer base and the individual customer market have dropped significantly; in the conference market, product launches and order fairs are the main ones, depending on the situation. Hotel Monthly Work Summary and Next Month Plan Example (2)

Last month, under the correct leadership of the hotel leaders and the active cooperation of various departments, I was transferred to the catering department to lead all colleagues to unite as one and overcome various difficulties. Achieved the following achievements:

1. Established an internal quality inspection team within the catering department

Completely broke the passive situation of hygiene and discipline inspection in the more than three years since the establishment of the store, and took the lead in establishing an internal quality inspection team in the catering department group. The quality inspection team is led by the manager of the catering department and consists of deputy managers and several supervisors. It inspects all areas of the catering department at 11:15 noon every day, rectifies and implements the identified problems one by one, and rewards and punishes according to the system. distinct. Since its operation, it has been supervised and guided by the hotel's quality inspection department, and the quality inspection results have been steadily improved.

2. Compile and revise the latest food and beverage department rules and regulations and the latest table setting standards

Based on the actual situation of the hotel, we brainstormed and organized the preparation of relevant rules and regulations.

For example, the floor small meeting system requires each floor position to hold small floor meetings on time every day in addition to the large regular meeting to summarize the shortcomings of the floor yesterday and arrange and supplement the work arrangements of the floor; some employees are lax in their work, violate disciplines and regulations, take and eat privately, etc. Corresponding solutions have also been formulated to deal with the old problems left over, and obvious results have been achieved; as well as labor discipline in the catering department; weekly planning sanitation system, the latest table setting standards, etc.

3. Developed new tableware management methods in conjunction with the kitchen department

The implementation of the new methods has resulted in a lower tableware damage rate than at any time since the establishment of the store, effectively controlling the front and back management. Damage to cutlery.

4. Uninterrupted background music playing

Through my unremitting efforts and combined with relevant departments, we completely rewritten the history of no background music playing in the catering department of the three hotels. It creates a warm and elegant dining atmosphere for guests.

5. Change the green plants in the dining area multiple times

According to different floors, different areas, and different needs, promptly contact the flower rental company to arrange and replace various types of flowers and trees, so that the dining environment can be used regularly. Always new. We also implement a green plant maintenance responsibility system in each area, which greatly ensures the survival rate of green plants in each box in each area.

6. Standardized warehouse and linen management

Completely solved the situation of departmental warehouses and linen without dedicated management for many years, effectively controlled the unnecessary loss of linen and linen recycling, There is a chaotic situation in cleaning, no record of receiving items, etc.

7. Training and implementation

Training and implementation require both hands, and both hands must be strong. According to the training content, rectification and implementation should be carried out one by one, step by step, step by step. Through a period of hard work, all employees in the catering department have made qualitative improvements in terms of appearance, etiquette, service processes, labor discipline, etc., which has improved the reputation of catering services among guests.

8. Division of work

Each department manager has a more detailed functional division of labor. So that daily work can be carried out smoothly, especially all kinds of major receptions can be successfully completed.

9. Everyone is equal before the system

Since I started working, I have always adhered to the principle that everyone is equal before the system. Managers should first do what employees are required to do, strictly follow the system of rewards and punishments, and reward them with great fanfare, so as to truly achieve the effect of rewards; punishments and ideological work go hand in hand, so that the offenders will be convinced and other employees will be convinced. learn a lesson. Of course, I am very clear-headed in front of my results. Many jobs are still far from the requirements of hotel leaders. There are still some shortcomings in catering work:

1. There are still some employees who have poor service awareness and subjective initiative, and work mechanically; some employees have poor self-discipline, such as position discipline, service Polite language, in-meal service, etc. are one thing when the management is present, but another when the leader is absent, lacking the qualities that a qualified waiter should have.

2. Some employees still lack the awareness of unity and cooperation.

3. Individual management still needs to further strengthen their execution capabilities.

4. Some employees still lack the awareness of saving.

5. A very few employees also violated regulations such as stealing food and taking money for personal use.

With the implementation of new hotel standards, the future of our hotel will have a long way to go. Although we have experienced nearly x years of practice and exploration and achieved some successful experiences, we must always stay awake. With their own minds, they are aware of the limitations of the Yuncheng market, the further differentiation of consumer groups and various internal factors that affect some consumer groups to become repeat customers of Shengda, as well as the impact of the continuous emergence and fierce competition in the same industry. Therefore, we must continuously strengthen and improve management level, service level and personnel quality in response to the problems that existed in the past.

In view of the above work, the work plan for next month is specially formulated as follows:

1. Continue to strengthen the business skills training of employees and improve the overall quality of employees

Every member of the catering department is the image window of the hotel. Not only must the overall image be able to withstand the test, but business knowledge and service skills also reflect the management level of a hotel. To maintain business knowledge and service skills on the same basis Above all, we must do a good job in training. If the training work does not keep up, it will easily lead to employees' lack of enthusiasm for work and lax professional skills. Therefore, in the future, we plan to conduct necessary training every month based on the progress of employees accepting business and the status of new and old employees. Leveled training, the training method is still mainly focused on teaching and on-site simulation, and supervising students to learn on the job. At the same time, at the end of each month, the training plan for the next month is submitted to the hotel quality inspection department, so that the hotel quality inspection department can provide timely supervision and guidance.

2. Further strengthen the flexibility of bar dining reservations and the wine promotion awareness and skills of box waiters to improve the level of wine sales, thereby improving the hotel's economic benefits in many aspects.

3. Strengthen the ideological education of employees. Use every opportunity to continuously instill in employees the concept that customers are God; at the same time, encourage employees to carry forward the spirit of unity and mutual assistance, enhance employee cohesion, and establish a collective concept of honor and disgrace.

4. Continue to do a good job in "energy saving and consumption reduction"

1. Strictly focus on saving daily consumables. Such as napkins, toothpicks, linen, tableware, etc.

2. Reduce the consumption of equipment operation. For example, the air conditioner should be turned on properly and turned off promptly.

3. Avoid long running water in the toilet, constant lights, etc.

5. Highlight the people-oriented management concept

Maintain the habit of communicating with employees to enhance mutual understanding and facilitate work. It is planned to talk to employees in various positions in the department every month, mainly focusing on work and life, so that employees can find people to talk to in their own work departments, ensure the smooth communication process, and based on the reasonable requirements of employees, Managers always regard the problems existing in employees' minds as their own problems to solve with care and solve problems for employees. If the problem cannot be solved, report it to the hotel leadership for help in a timely manner. Let employees truly feel that they are respected and valued in the department and the hotel, so that everyone can be in a good mood, which will help better serve customers.

6. Continue to do a good job in quality inspection within the department

Daily quality inspection mainly checks the appearance, etiquette and courtesy, health discipline, meal service details, etc. of employees in each position. Inspections on dormitory discipline and hygiene. Regularly request the hotel quality inspection department to supervise and guide the department's work, and actively report the department's quality inspection status, thereby continuously improving the quality inspection level of the department.

7. Strengthen the supervision mechanism and competition mechanism, and gradually improve the situation where individual managers have weak execution ability. Hotel monthly work summary and plan for next month (3)

1. Work together to create performance

(1) Generate operating income

By adjusting and expanding sales channels , the introduction of room promotion and other related measures has greatly increased the sales enthusiasm of employees and directly increased the hotel's operating income.

As of today, *** xxx houses have been sold this month, the occupancy rate has reached xxx, the room fee collected is xxx yuan, the average house price is xxx yuan, and the income generated accounts for about xx from January to March, which is an indicator Complete a relatively ideal month.

(2) Management to create profits

By paying close attention to management and strengthening the "Basic Code of Employee Behavior", training, on-site supervision and quality inspection of soft services such as appearance, smiles, greetings, etc. , gradually improve the window image of the front desk, continuously improve the service level of employees, and retain old customers for the hotel while also bringing new faces.

2. Methods and Experiences

(1) Methods

Compared with other positions, the work at the front desk is more cumbersome. It seems simple, but it requires attention to detail. Perfection and professionalism require the overall quality of employees to reach a certain level.

How to carry out tedious work in an orderly manner, although everyone has different methods, they are similar. For example: 1. Stand up when the customer enters the store; 2. Say hello at a distance of 4 to 5 meters; 3. Ask the customer about their needs; 4. Handle business for the customer and inform relevant precautions; 5. Guide the customer in the direction and wish them well. It was a pleasant stay.

The main line of work is concise and clear. In order to satisfy customers, we must show our hospitality in details. Treat guests with respect and remember their names as much as possible; deliver items to guests with both hands; smile at guests so that they can realize that service comes from sincerity and satisfaction comes from xx; use the shortest time and fastest speed Handle business for guests. An effective way to shorten the time is to do multiple tasks at the same time, such as informing guests of the breakfast location and time when checking in, and responding to guest inquiries. At the same time, the cashier collects the corresponding deposit from the guest or pre-authorizes the corresponding amount. Quick check-in requires understanding the room type, built-in equipment, price, orientation and what type of guests are suitable to live in, so as to achieve perfect reception.

(2) Experience

In order to provide better, faster and more accurate customer service at work, the receptionist and cashier on duty are always set as a directional combination. Tacit understanding is the key point that affects the quality of work. During this month, although new employees joined, it did not affect the normal progress of the work at all. The old employees also set an example and led the new employees to develop together and work together. It ignited enthusiasm and added some color to the originally boring work.

3. Current Problems and Suggestions

(1) The bills issued by the Finance Office are not stamped; Suggestion: After the financial office staff have stamped the seal, the front office staff can receive it directly for use. .

(2) The receptionist is not familiar enough with the new version of the invoice; Suggestion: Understand the items that can be issued on the invoice, the ways in which the invoice can be issued, and the marking of invalidation of the invoice.

(3) The receptionist has added “xxx and meeting reservation list”; suggestion: be as close to paperless office as possible.

(4) Signature issues for free rooms and discounted rooms; Suggestion: After receiving the relevant notice, before the front desk staff leaves work, the notifier’s unsigned bill should be marked with the reason for reception or discount and submitted to the financial audit. , the daily reviewer will find the corresponding notifier to sign and confirm.

IV. Work Plan

(1) The night shift staff will settle the team and dumb rooms every day, and the orders will be delivered the next day;

(2) Pay attention to the details Provide training and supervision of service, focusing on appearance and positioning;

(3) Strengthen the maintenance of hygiene and insist on daily hygiene;

(4) Strengthen department-to-department coordination Communicate with each other and build a better harmonious team.