What do hotel floor attendants mainly do?

Job Description of Floor Attendant in Hotel Rooms:

Morning shift:

1. Clean the guest room according to the procedure to ensure that it meets the standards.

2, according to the standard, supplement all kinds of guest supplies and towels.

3, according to the actual consumption of guests to supplement all kinds of drinks.

4. Fill in relevant work reports.

5. Keep the regional public health clean.

6. Properly handle the items left by the guests and provide laundry service for the guests.

7, do a good job of fire safety, to ensure the safety of guests and property in the work area.

8, to meet the reasonable needs of the guests, to do a good job of room rounds.

9. Keep various services in good condition.

10, responsible for checking whether all kinds of equipment in the room work normally.

1 1. Clean the room in order. Responsibilities of floor attendants in hotel rooms

/kloc-after 0/2 and 2:00 pm, if there are any rooms with the "Do Not Disturb" sign, be sure to inform the head waiter.

13, guest information feedback, timely report to the superior.

14, do a good job of cleaning the hourly room.

15, cleaning and maintaining tools.

16, timely dispatch to the newspaper of the day.

17, greet guests with a smile and polite language and their last names.

18, tidy up the workshop and linen room, prepare the work car, and check and register the linen on the same day.

19. Finish the assigned work before going to work every day, especially the room maintenance work.

20. Complete other tasks assigned by the floor foreman.

Middle shift:

1. Provide services to all arriving guests and guests' rooms, and deliver the newspaper of the day to the rooms.

2. Provide guests with free shoeshine service.

3. Clean the check-out room, clean the room before 9: 00 pm, and clean the room after 9: 00 pm for the early shift.

4, keep the workshop and the ground clean, and clear out all the garbage, vacuum cleaning every week.

5. If the guest needs maintenance, he should report it in time and follow up the maintenance.

6. Clean the cups and utensils taken out of the room that day and put them in the disinfection cabinet for disinfection to prepare for tomorrow's use.

7. Clean the public area according to the maintenance requirements of the public area plan.

8, completes the fire safety inspection.

9. VIPs need standing service.

10, in case of emergency, suspicious personnel should report to their superiors in time.

1 1. Greet guests and their surnames with a smile and polite language.

12, complete other work arranged by the boss.

13. Check the vacant room and turn off the air conditioner.

14, check all work completion procedures before coming off work, make records, and make a good handover with the next shift.

Night shift:

1, check the corridor, collect the clothes outside the guest's door, pay attention to the guest's dynamics, and make records.

2. Check all vacant rooms on the floor, pay attention to whether the drinks and articles are complete and make records.

3. Operate in strict accordance with the night shift working procedure.

4, in accordance with the provisions of the time in the floor.

5. Complete other tasks assigned by the boss.

6. Check the check-out work.

7. Check whether the door lock of the room is locked.

8. Report to the superior what happened that night and make records.

9, do a good job of night shift cycle maintenance.

10, after the shift, do a good job of handover with the next shift.