What department does the front desk belong to?

Front desk reception is also called "administrative front desk", which corresponds to "administrative backstage" and belongs to the jurisdiction of the company's administrative department.

It is one of the typical positions of modern enterprises, belonging to the company facade facing the outside of the company, representing the image of the company, and must have a good image and temperament. Because this position needs to be on duty and must not leave, there shall be at least 2 positions; Most enterprises usually provide regular internal adjustment according to the mobility of personnel.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions. Obey the work arrangement of the reception manager and director.

Special circumstances must be reported to the superior. Accept any work assigned by the boss at any time. Do a good job of collecting and filing guest information, and check relevant information.

Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.