What are the six skills of waiters?

Language ability, communication ability, observation ability, memory ability, adaptability and marketing ability.

1. Each service department of the hotel has specialized personnel to carry out marketing, but their main responsibility is external marketing, and internal marketing needs waiters from all positions to do it together. Only when all the staff are concerned about the marketing of the hotel and feel the sense of market everywhere can we seize every opportunity to do a good job in the internal marketing of the guests.

2. This requires the waiter not to wait for the request of the guests to provide services, but to be good at seizing the opportunity to promote the hotel's various service products and facilities to the guests and fully tap the consumption potential of the guests. Therefore, waiters should have a comprehensive understanding of various services and be good at observing and analyzing customers' consumption needs and psychology, so as to fully understand and sell products when customers are interested.

3. When expressing, the waiter should pay attention to the natural smoothness and affability of tone, keep a constant speed when speaking, and keep calm and polite at all times. Words expressing respect and modesty can often ease the tone, such as "you, please, I'm sorry, if you can". In addition, the waiter should also pay attention to the timing and object of expression, that is, to express appropriately according to different occasions and different identities of guests.

Being able to see through the potential needs of guests at a glance is the most valuable service skill for waiters. This requires waiters to have keen observation ability and turn this potential demand into timely and practical service. And providing this service is the most valuable part of all services. The first service is passive, the latter two services are active, and the provision of potential services emphasizes the initiative of waiters.