What’s going on when my phone is connected to wifi but can’t get online?

Hello, the wifi signal can be connected regardless of whether there is a network mobile phone or other devices. Users cannot use the network after connecting to wifi. First, you must confirm whether your broadband line is smooth. You can check the indicator light of the broadband modem. Is there a los red light flashing? If there is a broadband failure, the router's WiFi cannot use the network. At this time, the user can call the operator's customer service to report the fault. After the fault is reported, staff will come to solve the problem.

If the broadband modem can connect to the Internet normally, then it is a problem with the router. You can check whether the network cable is connected correctly. If the network cable between the broadband modem and the router is normal, the user can restore the router to factory defaults, and then reset the router parameters to see if it can return to normal. The router setting method is as follows:

1. First, the router Connect to the broadband modem computer, as shown in the figure:

2. Then open the browser and enter the router’s management address and login password.

3. After logging in to the backend, click the setup wizard, and then fill in the corresponding parameters according to the wizard's instructions.

4. Select the networking mode, usually pppoe, then click Next to enter the broadband account and password, and click Next:

5. After setting the broadband parameters, enter the wireless setting interface. Fill in a wireless name and password as shown below:

6. After completing the wireless settings, click Save, then restart the router for normal use.