Are the sheets in the hotel clean?

Miaomiao (pseudonym), who has lived in a homestay for six years, met a bad thing in a homestay near Zhuhai in Nanshan, Jiangxi.

"It took me a long time to find the door and go in and feel it. The dark sheets in Bohemian style are wet, and I feel there is blood on them! " She called the proprietress to change the sheets. The proprietress said that the sheets had just been washed, but they were "a little faded". Bring another set. It's still wet. "I suspect that there are no clean sheets in her house!" Miaomiao felt that his trip was ruined.

It's not the first time that Miaomiao has encountered sheets that are suspected to have not been changed in a hotel. A few years ago, when Minsu first appeared, some landlords did not change the sheets to fool their guests, but if the guests asked, the general landlords would quickly change a new set. The changed sheets are old, but it is rare for a proprietress with a bad attitude.

For more guests who have a "try" attitude towards B&B, a dirty sheet is enough to ruin all his beautiful imagination of B&B.

How much is it worth to wash a linen bed? For civilian hosts, no washing is the cheapest, and the cost is 0 yuan. Wash it yourself or send it to a small workshop, and the cost is probably within 3-3 5 yuan. If you want to find a regular washing factory, you may need 8- 10 yuan.

But the journey it ruined could be worth thousands of dollars. At the same time, it will also hurt the host's future business, because bad reviews will affect the ranking of houses on the platform, and may also make other people who want to make reservations change their minds. Every time a single business is lost, the people's host will lose hundreds of dollars or more.

For the accommodation sharing platform and even the entire industrial chain, such an incident is likely to hurt their reputation. According to industry analysis, the customer acquisition cost of comprehensive online travel platform is as high as 10 yuan to several tens of yuan, while the customer acquisition cost of professional short rent platform may be higher. If you lose one or more guests, all you need is a dirty sheet. In this way, the possible loss caused by a bed of linen is incalculable.

The "growing pains" of B&B industry

Weasion Wei (not his real name), who runs five homestays in Dali, said that it is common for him not to change the sheets. "Dark sheets with patterns are the easiest to get away with, and you won't see them if you don't wash them for two or three days. Some only wash once a week. " Tell Jin that many homestays with "ethnic customs" use dark linen with large patterns not for "characteristics", but to save money and trouble.

Even the clean white sheets in the hotel may be used by others. After many B&B guests left, there were no obvious stains on the linen. Some homestays directly iron the sheets into broken lines as if they had just been washed.

Although this kind of landlord who doesn't wash sheets and has a bad attitude only accounts for a very small number in the industry, washing linen is really a chore for the host of middle and small people.

Before 20 15, B&B's orders were small, and small-scale landlords could solve them with their own washing machines. However, with more and more orders for homestays in the past two years, the scale and order volume of landlords entering the market are increasing, and washing linen is becoming more and more troublesome. "Directly into the home washing machine. White linen is often not washed clean, and bedding is extremely worn. Small laundry rooms can't be cleaned, and caustic soda is often used. After washing, it feels particularly bad. It was handed over to a specialized linen washing company. They only received more than 30 sets of orders, and it takes more than a week to wash dirty sheets in the off-season. " Weasion Wei said that some landlords don't change the sheets because it's "too much trouble".

The C-end user complaints and word-of-mouth pressure brought by not changing sheets are directly transferred to the accommodation sharing platform. From the benefit of the platform, it is impossible to ban or punish all landlords complained by customers. After all, landlord resources are also an important factor for the survival and development of accommodation sharing platforms. Helping the landlord solve the operational difficulties such as linen washing has become the only way to expand the accommodation platform, and it is also another meeting point after the development of housing and user traffic.

Only by solving the operation problems of the landlord can the accommodation sharing platform gain the trust and loyalty of the landlord, and more houses can enter the platform operation. Only in this way can the platform provide users with more standardized products and services and win the favor of more users.