What are the penalties if Meituan successfully complains to a merchant?

If Meituan successfully complains to a merchant, the merchant will be deducted points. When the points reach a certain level, there will be corresponding penalties.

According to the "Meituan-Dianping Merchant Integrity Convention and Management Measures":

Article 3, Merchant Penalty Rules:

Points will be deducted for each violation Afterwards, the system will calculate the integrity score of the current merchant; if the current violation points meet the penalty conditions, the merchant will be punished according to the penalty rules. The details are as follows:

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Notes:

1. Merchants can use the integrity complaint portal: /trust.dianping.com/ "target="_blank"title="Only supports selecting a link to take effect">?trust.dianping.com for feedback.

2. Meituan-Dianping staff will wait 3 working days after receiving merchant complaints. Internal verification; if it is determined that the evidence provided by the merchant is established, the corresponding deduction items and penalties (if penalty points result) will be cancelled, and the result will be informed to the merchant; if it is determined that the evidence provided by the merchant is not established, the verification result will be informed to the merchant and the process will be maintained .

3. If the merchant makes a malicious complaint or provides false credentials, Meituan-Dianping will deduct 2 merchant integrity points according to the "Merchant Point Deduction Rules for Violations"

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Extended information:

Relevant regulations:

1. Purpose And scope of application

In order to provide the majority of Meituan-Dianping users with more authentic and objective comments and merchant information as consumption reference; in order to provide a fair and level competitive environment for the majority of merchants. The "Measures for the Integrity Management of Merchant Evaluations" are hereby formulated to work with merchants to resist actions that disrupt the order of platform evaluations, such as false positive reviews and malicious negative reviews of competitors.

Scope of application: All in-store catering merchants, in-store comprehensive merchants, and hotel and travel merchants on the Meituan-Dianping platform.

2. Merchant Evaluation Integrity Score and Punishment Rules

1. Definition of Evaluation Integrity Score

Merchant Evaluation Integrity Score: Represents the merchant’s reputation in Meituan Dianping The current state of integrity in online reviews.

If the merchant has no record of hype, violation or cheating, the merchant’s evaluation integrity score will be full score: 12 points.

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