Traditional Culture Encyclopedia - Hotel reservation - What are the ten measures that hotel waiters should take?
What are the ten measures that hotel waiters should take?
A service: it is what the other party will enjoy in essence. B attitude: it will make the other person feel on the outside.
C the customer is the other party, the customer is passive and the waiter is active.
Services include the following four points: 1 Actively helping others, being familiar with business knowledge and technology, interpersonal relationship and cooperative spirit.
D attitude: the whole includes service attitude: 1 politeness, 2 obedience, 3 self-discipline and 4 appearance.
E the catering industry includes production, sales and service) and the relationship between work and us.
1 welfare (study, salary). 2 responsibilities: including the state, society and hotels.
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