Traditional Culture Encyclopedia - Hotel reservation - What are the ten measures that hotel waiters should take?

What are the ten measures that hotel waiters should take?

A service: it is what the other party will enjoy in essence. B attitude: it will make the other person feel on the outside.

C the customer is the other party, the customer is passive and the waiter is active.

Services include the following four points: 1 Actively helping others, being familiar with business knowledge and technology, interpersonal relationship and cooperative spirit.

D attitude: the whole includes service attitude: 1 politeness, 2 obedience, 3 self-discipline and 4 appearance.

E the catering industry includes production, sales and service) and the relationship between work and us.

1 welfare (study, salary). 2 responsibilities: including the state, society and hotels.