Request (hotel personal check-in process and hotel personal reservation process)

Personal check-in process: 1, personal walk. Individual refers to checking in directly at the front desk without booking in advance. The steps are as follows: the front desk is now booking a room (ask about room type, room number, room night, etc.) )-Get the hotel guest's ID-Collect the deposit-Sign-Check in by computer-Issue the key-Inform the bellboy to escort the guest to the room. 2. Individual travelers (independent travelers). This is called a reserved individual traveler. The steps are: confirm the reservation-get the certificate-collect the deposit-sign in-check in with the computer-issue the key-notify the bellboy to send the guest to the room. There is not much difference between the two.

Personal booking process: determine the room type, number of rooms and number of nights according to the requirements of the guests and make an offer-leave information such as the guest's name, company name, telephone number, etc.-make a guaranteed reservation-fill in the reservation form if necessary-give the reservation form to the department it should give according to the regulations of different hotels-make a reservation in the computer according to the requirements of the guests.

The answer is relatively simple, but the general process is like this. Also, I mainly work at the front desk. Please forgive my poor answer in the reservation department.