Please talk about how "coffee time" embodies people-oriented management.

"Coffee break" should be said to be a relatively new phenomenon of humanized management. This paper mainly discusses "coffee time" and humanistic management from the perspective of human resource management: "coffee time"-respecting the personal dignity of employees; "coffee break"-to stimulate the creativity of employees; "tea break"-a special way of communication; "Coffee break", the detailed management of enterprises, is discussed from several different aspects. A drop of water is insignificant, but it can refract the light of the sun; Although "coffee time" is short, it can reflect the idea of people-oriented management of enterprise executives. 2 1 century, the competition for talents is becoming increasingly fierce. "Coffee time" is not only a way for enterprises to establish cultural networks, stimulate employees' creativity and build new communication methods, but also a wonderful way for enterprises to attract and retain talents. I. Coffee Time In ancient Greek, the original meaning of coffee (Kaweh) includes "enthusiasm" and "strength". Modern medical research shows that coffee beans contain nutrients such as sugar, protein, fat, potassium, crude fiber and water. In addition, coffee also contains caffeine, tannic acid and other ingredients beneficial to human health. Coffee is one of the three most widely used beverages. Many latest research reports show that the special ingredients of coffee have physiological reactions to human body, such as antioxidation, cardiovascular protection, refreshing, anti-depression, weight control, promoting digestion, diuresis, improving constipation, reducing the risk of colorectal cancer or rectal cancer, relieving pain and increasing the agility of the body ... As Balzac said: "Once coffee enters the stomach, the whole body begins to boil, and the mind is arrayed like an army and begins to go to the battlefield. In order to keep employees active and energetic, many companies now allocate espresso machines and high-quality coffee beans in the tea room of office buildings to provide employees with free "coffee breaks" to show humanistic care and improve work efficiency. This time is called "coffee break" (coffee break for short). People-oriented means taking people's interests as the starting point and the end result of all work, taking people as the main body to promote historical progress, constantly meeting people's various needs and realizing people's all-round development. In essence, people-oriented management is a management concept and model with the fundamental purpose of promoting people's free and all-round development. The core content of people's free and all-round development is the development of individual psychological target structure and the perfection of personality. Professor Chen Yi 'an, a management scientist, refines humanistic management into three sentences: lighting up the brilliance of human nature; Return to the value of life; * * * Create prosperity and happiness. In recent years, more and more attention has been paid to the human factor in enterprise management. Human resource management believes that people are the most valuable resources of enterprises, and people are the foundation of enterprises. Drucker said in his book "Management Challenges in 2 1 Century": "Future management is to spend more and more energy on people's management, and he even suggested that 80% of senior managers should focus on dealing with people's problems". This is the trend of management. Three, "coffee time" and people-oriented management 1. Respect for personal dignity Maslow's demand theory tells people that the highest demand of people is the spiritual level, the realization and transcendence of self-worth, and the respect for dignity. "Small coffee shop" not only reflects the managers' concern for employees' health, but also reflects the managers' respect for employees' personal dignity. We can imagine a spacious and bright room with a italian coffee machine, surrounded by comfortable sofas and vibrant green plants, and a few fashionable magazines playing warm music on the coffee table. What will it be like for employees to have a tea break and customers to negotiate business? For another example, in a corner next to the bathroom, there is a rusty tea stove, surrounded by brooms and dustpans, and sewage flows on the ground. How do employees and customers feel when they go to this place to fetch water? The humble teahouse is a kind of disrespect to both customers and employees. A small and beautiful tea room and a cup of fragrant coffee will increase employees' sense of belonging and let employees experience the feeling of being the owner; Will leave a good impression on visiting customers; Will set up a good image for the company. The management practices of successful enterprises such as Motorola and Hewlett-Packard reflect this well. Respecting individuals is an important feature of Motorola culture. In order to respect individuals, the company is constantly committed to improving employees' working environment (including material environment and psychological environment), so that employees can work and rest in an elegant and comfortable environment. Hewlett-Packard Company is also famous for its enterprise spirit of attaching importance to, respecting and trusting people. As a big company, Hewlett-Packard Company has a strong cohesion to its employees. The essence of the famous "HP Way" is to care for and respect everyone, acknowledge their achievements and respect personal dignity and value. 2. Stimulate the creativity of employees Caffeine can stimulate the sympathetic nervous system of the human body, making people refreshed and active. Comfortable environment and fragrant coffee can make people feel comfortable and stimulate creativity and inspiration. The author also talked about this issue when communicating with Fudan University teachers. She said: "The teachers in their department cherish the weekly meeting. There is no emergency, and no one will take time off easily. " As everyone in the industry knows, most teachers don't attend the weekly meeting in universities, so the school has no choice but to take measures to restrain teachers who don't attend the regular meeting from withholding a bonus. What I can't understand is the "abnormal" phenomenon in schools. She said that the office environment and humanistic environment of their school are very good. In the elegant meeting room, everyone is drinking coffee and tea at ease. Everyone is talking to each other about the problem they are studying. Although the research fields are different, they are deeply inspired and influenced by each other in the conversation, which stimulates creativity and inspiration. If a person can't solve the problems at home in a few days, a word from others may enlighten him, which is of great benefit to his teaching and scientific research and to the work in the department. On the contrary, in some schools, 50 or 60 teachers are crowded into a student classroom for a meeting, and students are waiting outside to take seats for self-study, so teachers will not be in a good mood. Competition in the market economy is eternal. Enterprises must have innovative management concepts and innovative products if they want to win in the competition. However, all innovation comes from innovative talents, from people's innovative inspiration, from people's working mood and working environment. Therefore, how to attract and retain talents is an important part of enterprise human resource management, and "coffee time" is a coup. 3. Special communication methods are very suitable for equal communication in a free, relaxed, warm and informal environment, just like at home. Informal represents an equal and formal relationship between superiors and subordinates, and informal relationship becomes a friend relationship. It is reported that the corporate culture theme of Lenovo Group since 2003 is: "Communication starts from the heart". First, they made a system in the company: every Tuesday after lunch, the presidents, vice presidents and general managers of all regions invited their employees to have coffee and have a "friendly exchange", even to the point where Yang was called "Yuan Qing" instead of "Yang Zong" according to regulations. It can be seen that Lenovo Group has realized the importance and necessity of "coffee time". Coffee machine turns a serious office building into a relaxed cafe, giving care, warmth, encouragement and trust to employees. Coffee machine is also a "soft management" tool. For example, a huge organization, departments are no longer independent kingdoms, and everyone can collide and communicate next to the coffee machine. There is a better communication channel between boss and subordinates. When the boss urges and criticizes his subordinates, it can be solved in the coffee shop, which will not make employees feel too serious and embarrassed, and the contradictions will not be too intense and excessive. In all aspects of human resource management, performance management is the most difficult and core issue, and the key to the success of performance management lies in the communication between supervisors and subordinates. A few days ago, it was reported that the director of a tax bureau was killed by his subordinates because he failed to grade his subordinates in the year-end assessment. We can imagine that if the Secretary communicates with his subordinates in the form of friends during coffee break, the result may be another situation, because everyone knows that killing people is not the best way to solve the problem. 4. Highlight detail management What is detail management? Mr. Liang Yugu said: "The success of an enterprise is the accumulation of details in time and space. Therefore, managers must pay attention to details. In other words, an enterprise is composed of details, and it is also an extension of details in time and space. This is detail management. " The ancients in China had a lot of discussions on the importance of details: "The sea does not choose small streams, so it can become big;" The mountain does not refuse fine soil, and it is high. " "A levee of a thousand miles, collapsed in the ant nest. "The so-called success is also detailed, and the defeat is also detailed. When Li Ka-shing had the secret of his success, he replied: "The secret of success lies not in big strategic decisions, but in the tenacity of doing detailed work. "In other words, the success of people and enterprises lies in unremitting and meticulous work! Some scholars have studied the real gap between China's economy and developed countries, and the real gap between China's enterprises and large international enterprises is not in the major strategy that people pay attention to, but in the lack of detail management. Detail management can cultivate habits, make people get good training, ensure the stability and balance of implementation, better meet customer needs, maintain customer loyalty, and make enterprises maintain good benefits. I remember that the management of Oriental Hotel in Thailand introduced by Mr. Yu Shiwei is extremely subtle: the hotel attendants remember the customers' birthdays, hobbies, preferred seats and other matters clearly, even if the customers have only been to the hotel once. If any old customer has not come to the hotel for a long time, the hotel will call the old customer to greet him or give him a birthday present. Meticulous and thoughtful service has won the praise of tourists from all over the world, and the hotel business has lasted for a hundred years. In the era of humanistic management, paying special attention to humanistic management, "coffee time" will be a good choice. The change of the position of the tea stove indicates that the management concept of the supervisor has changed greatly, which will bring about changes in the behavior habits of enterprises and employees. In a word, managers in China must fully understand and attach importance to detail management from a rational point of view, abandon impetuous psychology, adopt a pragmatic and scientific attitude, deeply understand and grasp the law of enterprise development, and combine the reality of enterprises to accumulate details diligently, patiently and effectively. Only by doing a good job in detail management can enterprises and entrepreneurs in China succeed.