What should a guest do if he takes something from the hotel? (Charm of speech) Exam content, urgent! ! ! !

1, please ask the guests to talk aside first, it is best to sit and chat;

2. Euphemistically explain to the guests that the room is uniformly equipped with this item, so that the guests can recall whether any friends have been here, or whether the children are playful and take them elsewhere; And confirm to the guests that every room in the hotel is fully equipped before the guests can stay;

If the guest insists that there is something in the room, let the guest go to the room to look for it, but at this time, the guest can look for it in the room by himself, and others should not follow the guest. If the guest does take it, it is to give the guest a step, probably put it somewhere in the room, and then deliberately say that it has been found.

4. If you meet a guest who refuses to pay his debts, and his bad attitude even affects other guests in the lobby, then AM can make appropriate deductions according to the guest's consumption, and don't be too concerned about considering the guest's next consumption.

Personal opinion, I wonder if I can help you.

On-site processing, that's all.

If the cost of things is high, it is recommended to use them only in the suite; Change it to a lower price and put it in the standard room.