How can I complain if I check out without a refund?

If you don't get a refund when you check out, you can make a complaint according to the following steps:

1. Complain to the hotel management: you can try to communicate with the hotel front desk or customer service department. If the communication fails, you can ask the management to upgrade to the hotel to make a complaint and explain your problems and requirements.

2. Call the hotline 123 15: If the hotel management can't give a satisfactory answer, you can call the customer complaint hotline 123 15 to make a complaint. The content of the complaint, relevant evidence and the desired solution should be explained in detail on the phone.

3. Online complaint platform: Complaints can be made through the hotel official website or related online travel platforms. These platforms usually have special complaint channels and handling mechanisms.

4. Complain to the relevant regulatory authorities: If the above methods cannot solve the problem, you can complain to the local market regulatory authorities or the tourism regulatory authorities. These departments will supervise and manage the operation of hotels and protect the legitimate rights and interests of consumers.

When the hotel does not refund when checking out, the following information is required:

1. Occupancy certificate: including occupancy confirmation form, room card, etc. To prove the fact that you stayed in the hotel.

2. Check-out record: the check-out record or bill provided by the hotel proves that you checked out at the specified time.

3. Payment vouchers: including credit card transaction records, cash payment vouchers, etc. Prove that you have paid the accommodation fee.

4. Complaint letter or complaint form: You can submit a complaint letter or complaint form to the hotel or relevant regulatory authorities to explain your problems and demands in detail.

To sum up, it is of great significance for hotels to complain about check-out without refund, to safeguard consumers' rights and interests, to promote hotels to improve their services and to promote the development of industry norms.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 11

Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law.

Article 12

Consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.