Hotel weekly work plan

First, the front office:

1. Maintain the overall image of the lobby, and arrange cleaning to wipe and clean the glass inside and outside the lobby (with Manager Tian, starting on Tuesday).

2. The locker at the front desk will follow up and be in place this week. The overall specification of the locker room After the locker room is in place, formulate and implement the health management system (after the locker room is in place, conduct health supervision and inspection every day)

3. The gfd at the front desk should be standardized, and the tooling, headgear and shoes should be standardized, and the makeup should be light (summer clothes will be issued on Tuesday).

4. Strengthen the standardization and conciseness of customer service language, business training and business proficiency.

5. The training front desk actively cooperates with all departments to reduce friction, and completes the transfer scheduling with all departments (middle management trains employees, and all departments strengthen communication).

6. Make a good sales plan at the front desk, carry on the sales knowledge at the front desk and implement it to everyone (supervise and test the sales skills set before every day).

7, accounting follow-up, cooperate with financial settlement group purchase accounts! The accounting settlement process signed by shareholders is more standardized!

8. Follow-up of taxi commission

9. On Thursday, new rules and regulations were added to the front desk, and they were reported to Xudian for approval after being formulated. 10, emergency case handling training will be conducted again on a weekly basis.

Second, the sales department:

1, the monthly turnover task 1.6 million, and only 50% of the monthly task was completed by the 20th. 86 thousand yuan.

2. Work out the sales plan and sales volume this week with the sales manager.

3. The leaflet page has been sent out, and it is necessary to send a single page and a sales card.

4. Online sales will follow up again and negotiate the group purchase price.

5. The original customer calls from 15: 00 to 16: 00 every afternoon.

6. Implement royalty accounting, royalty standards and reimbursement regulations in the sales department (need the guidance of Xu Store).

Third, the security sector.

1. Increase the security guard's awareness of fire fighting, and start to check the fire fighting equipment every day this week (gradually improve, look forward to the overall fire fighting safety training in June).

2. Strengthen safety awareness, patrol floors and parking lots at night, and report any abnormality in time. (Continuous intensive training)

3. Sanitation of the parking lot (unified cleaning will be started next month 1, because only two security guards are on night shift this week, and the parking lot is not well lit).

4. Drawing a parking line in the parking lot this week (cooperation between the engineering department and the security department) needs the guidance of Xu Store (expected Thursday). Fourth, standardize the basic processes of all departments this week, cooperate with each other, and make detailed work plans for all departments of the hotel in June! Please give instructions on the shortcomings. At present, there is still a lack of standardized service concept, brand image understanding and customer service standardization!

Model essay on hotel week work plan II

First, basically establish a hotel system.

Form a more standardized personnel management According to the overall requirements of the management system, various management rules and regulations, employee reward and punishment system and daily training management regulations have been completed, making daily management more institutionalized, standardized and operable. The first draft of employee handbook and other systems has been compiled.

In addition to improving the original human resource management system, according to the labor law and labor policies and regulations, combined with the actual situation of the hotel, the contents of rewards and punishments, assessment, transfer and selection, vacation, labor relations, etc. were clarified, and the labor and personnel management system was gradually improved.

Second, in order to meet the needs of hotel development and personal development of employees, vigorously strengthen training.

In order to continuously enhance the hotel's competitive strength, improve the quality and ability of employees, and meet the needs of the hotel and employees' personal development, the human resources department has formulated relevant training management regulations and implemented daily training inspections. Corresponding work has been done in training planning and coordination.

1, through careful organization, conscientiously do a good job in various training work.

On-the-job training for new employees is conducted in two phases. More than 50 people participated in the first phase of hotel new employee training. After the management company came, it assisted the second employee training.

2. The daily training of each department has achieved remarkable results.

Taking the housekeeping department as an example, on the one hand, each team focuses on training employees' quality, work attitude and service etiquette; On the other hand, seriously implement the training plan of the month, complete the training tasks, and organize daily job business learning.

3. Organize employees to participate in competitions and check the education and training of employees.

Organized waiters to participate in Tengzhou employee skill competition, and won the second place in the group and the gold medal in the chef cooking competition.

Third, strict "law enforcement" effectively corrected violations.

Management and rewards and punishments are important measures and means to maintain the system.

Therefore, before the establishment of the quality inspection department, the human resources department strictly implemented various rules and regulations and employee codes, rewarding those who have made meritorious deeds and punishing those who have not, and everyone was equal before the system, thus safeguarding the normal interests of hotels and employees.

The human resources department takes a series of measures to solve the phenomenon of employees' violations, such as criticism and education, supervision and inspection, daily notification and fines. And strengthen quality inspection, strictly implement the implementation of various systems in the service area, and severely deal with violations of hotel regulations.

Fourth, strengthen management and streamline institutions.

This year is the year when the boss changes. Combined with the management mode of Jining Hong Kong Hotel, our department has gradually formed a set of personnel management system that can reflect the new hotel itself. In terms of organizational structure, based on the principle of simplification, necessity and rationality, a reasonable three-level vertical management model has been set up according to the functions and powers of various departments, and the goals of streamlining the organization, fine personnel, few levels and high efficiency have been initially realized.

Model essay on hotel week work plan 3

First, do a good job in departmental management.

1. At the beginning of the hotel's opening, employees' self-discipline and service awareness were poor, and paternalistic management was the mainstay, which improved employees' self-discipline and service awareness in a short time;

2. With the improvement of employees' self-discipline awareness and service awareness and the maturity of departmental operation mechanism, we will implement humanized management, respect employees' opinions, give full play to employees' enthusiasm, encourage employees to express themselves and cultivate talents.

Second, do a good job in departmental services.

1, do a good job in reception service to make guests feel at home;

2. Do a good job of cleaning and sanitation to provide guests with a comfortable living environment;

3. Continuously train employees to improve service quality, personalized service and non-interference service.

Third, do a good job in the sales of hotel products such as guest rooms.

1, collect market information, put forward reasonable suggestions on room management, and improve room business income;

2. Cultivate employees' sales awareness, improve sales skills and actively sell hotel products.

Fourth, collect the opinions of the guests and constantly improve their satisfaction.

Collecting guests' opinions is an important way to improve hotel management and service level and service quality.

Fifth, strengthen communication with guests and establish a good guest relationship.

Six, visit and learn from the advanced experience of other hotels, and constantly innovate services.

Seven, do a good job in fixed assets management and equipment management.

Do a good job in the maintenance of equipment and facilities, avoid the loss of fixed assets and reduce the damage of equipment and facilities, and improve the use efficiency of equipment and facilities.

1, establish equipment and facilities files;

2. Establish the daily management system of equipment and facilities;

First, do a good job in training

B, formulate maintenance system

C, make relevant records.

D, formulate loss reporting and compensation system

E, regular inventory

3, do a good job in the maintenance of equipment and facilities.

I. Daily maintenance of equipment

B, step by step inspection of equipment

C, equipment maintenance and processing

4, do a good job in equipment renovation.

I. Daily maintenance

B, partial update

C, comprehensive transformation

Eight, do a good job in the management and control of guest supplies, reduce operating costs.

On the premise of meeting customers' requirements, reasonably formulate the consumption of guest goods and wealth-generating goods, control the consumption of goods, reduce waste and loss, and reduce operating costs.

1, room supplies quota management

Determine the quota quantity of guest supplies and strengthen plan management.

A, disposable consumables consumption quota

B, a variety of consumables consumption quota

C, determine the reserve quota of room supplies

2, the daily management of room supplies

I. Regular distribution

B, correct storage

Control loss

Establish guest supplies management responsibility system, floor foreman's control over waiters, and housekeeping department's control over guest supplies.

Three-level control: guest goods control of central warehouse, guest goods control of floor supervisor and anti-theft.

D, implementing the "4r" method

Reduction, reuse, recovery (reuse) and substitution

E, do a good job of statistical analysis.

Nine, do a good job in safety management

1, guest information is confidential;

2, anti-theft work;

3. Fire prevention work;

4, accident prevention work;

5. Accident handling.

X cooperate with all departments of the hotel to improve the service level of the hotel.

Pay attention to inter-ministerial relations, maintain good communication with other departments, have overall awareness and service awareness, and strive for the support and assistance of other departments to make the room work go smoothly, thus improving the service quality of the hotel.