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What kind of work do corporate administrative departments do?

Do everything. Administrative management work can be said to be intricate and complex.

Business administrators face a large number of trivial and inconspicuous matters every day. However, these matters are just branches and leaves on the great tree of administration. To sum up, administrative management in an enterprise mainly has three major functions: management, coordination, and service; among them, management is the backbone, coordination is the core, and service is the foundation. In short, the essence of administrative management is service. The administrative department must also improve to a higher level in the three aspects of "management", "coordination" and "service" before it can be regarded as a qualified administrative manager of a modern enterprise.

From the perspective of "management", the administrative department cannot be satisfied with being a "consultant and assistant" to the leadership at the level of daily affairs. It must also provide guidance on the company's business philosophy, management strategies, entrepreneurial spirit, He has his own thinking on major issues such as corporate culture and employment policies, and implements them in practical work from a high level, becoming an indispensable "senior support and arm" for leaders. This requires that the leader of the administrative department cannot be satisfied with being a transactionalist, but must be a leader who is thoughtful, innovative, and aggressive; in other words, he cannot be satisfied with being a tactician, but also Strive to be a strategist. Obviously, only a person who is thoughtful, understands strategy, dares to innovate, and has momentum can do administrative work better and move it to a higher level.

From the perspective of "coordination", administrative managers cannot simply be satisfied with conveying the leader's orders and completing the tasks assigned by the leader; nor can they rely on their unique position in the enterprise to dictate to various departments in order to Power overpowers people. Administrative departments should take the initiative to communicate between top and bottom, left and right, inside and outside, and coordinate well on the basis of full communication. Coordination without adequate communication does not become true coordination.

In terms of "service", the administrative department must be willing to play the role of the hero behind the scenes. Because no matter how excellent the administrative services are, they serve the ultimate purpose of the enterprise. The work of the administrative department, especially the logistics service work, should never expect to become the "center" of the company's attention. Not only is it impossible, it shouldn't be. Because unfortunately, if the focus of an enterprise lies on the administrative department, it can only mean that the administrative work is done so badly that it affects all aspects of the enterprise's work and the realization of the enterprise's ultimate goal, so that it attracts everyone's attention. .

The ideal state of administrative management should be to "moisten things quietly". The most taboo thing about administrative departments is to show their presence everywhere and compete with other departments for the spotlight and honor. The administrative department should be like a highly automated machine. The raw materials (tasks) go in at one end and the finished products (results) come out at the other end. Many of the twists and turns are digested within the administrative system. Do not judge yourself for merit. Put it on display, spread it around, and waste other people's time, energy and emotions. We must oppose the use of one's control over company resources to seek personal gain or convenience for oneself, and especially oppose turning administrative departments into government offices that are "difficult to enter, ugly to look at, and difficult to handle". Management requires the implementation of the system; but the implementation of the system is also an art, and it does not necessarily have to be tense and tense. Especially in places where high-quality talents are concentrated, we must pay more attention to respecting people. Administrative work must be done with a human touch.

The administrative departments of each enterprise have different positions and different work contents

For example: the China administrative department of a foreign enterprise group has more than 20 subsidiaries, and the work contents mainly include the following :

1. Office management of China headquarters

2. Information communication between China headquarters and group headquarters

3. Procurement and management of office stationery\equipment< /p>

4. Vehicle management

5. Telephone management

6. Guiding and supervising the safety production management of subsidiaries

7. The administrative departments of subsidiaries conduct assessments

8. Corporate culture management (company monthly)

9. Monitoring of administrative expenses of each subsidiary (dormitory\canteen\stationery\water and electricity bills, etc. administrative reports)

10. Coordinate the handling of commercial insurance such as property insurance and accidental injury insurance for each subsidiary company

11. Management of fixed assets

12. Official document management (company and Drafting and issuance of administrative documents)

13. Supervision of the use of seals and licenses of each subsidiary (quarterly reports)

14. Management of flight bookings and hotels

15. Processing of newly established registered companies (cancellation)

16. Management of business cards

17. Security management

18. Large-scale company meetings and activity planning

19. Go to each subsidiary to conduct supervision and inspection work

20. Responsible for training and work guidance for the subsidiary administrative managers (supervisors)

< p>21. Timely solve administrative problems of each functional department or subsidiary company

22. Collect and organize work reports of each subsidiary company

23. Public relations and relationship maintenance with relevant external units

24. Office rent, water and electricity bills, management fees, dormitory management

Let’s talk about what administrative assistants do

Administrative assistants mainly assist Administrative managers carry out their work. The work content of an administrative assistant is mainly about company operation and support. The work content is diversified but relatively basic.

1. Assist the manager of the administrative department to complete the company's administrative affairs and daily internal affairs of the department

2. Assist in reviewing and revising the company's various management rules and regulations, and organizing daily administrative work and management

3. Supervision and implementation of various rules and regulations

4. Participation in company performance management, attendance and other work

5. Implementation of rewards and punishments

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6. Assist the manager of the administrative department in housekeeping and safety management, and provide timely and effective administrative services to other departments

7. Meeting arrangements: Make pre-meeting preparations, meeting minutes and post-meeting content Organizing work

8. Responsible for sending, receiving and delivering company express mail and faxes

9. Participating in company administration and procurement affairs management

10. Responsible for the office work of various departments of the company Receiving and distributing supplies

11. Do a good job in material collection, file management, document drafting, official document formulation, document sending and receiving, etc.

12. Liaise with relevant external departments and receive Receive visitors, answer calls, answer inquiries and deliver information within the office

13. Assist with interview reception, meetings, training, organization and arrangement of company group activities, holiday condolences, etc.

14. Assist the manager of the administrative department to coordinate the various departments of the company

Work flow of the company's administrative department

Specific process: 1. Each department shall put forward practical application requirements (with detailed content and sufficient reasons) based on the actual situation and budget plan of their respective work. After being signed and approved by the department manager and the deputy general manager in charge, a copy will be sent to the Administration Department. 2. The Administration Department will verify the application based on the existing equipment assets of each department, and based on the real objective needs of each department, follow the principles of equipment application, and put forward solution suggestions and opinions (allocation or purchase). 3. If the "transfer" procedure is adopted, the administrative department will submit the transfer plan to the deputy general manager of the administrative department for signature and confirmation before implementation; 4. If the "purchase" procedure is adopted, the Administration Department will refer to the relevant provisions of the "Interim Provisions on the Financial Approval Process of Jiangsu × Da × × × Software Co., Ltd." (Su Gucai Zi〖02〗 No. 003) for specific implementation.

5. The administrative department uniformly applies for fees, organizes purchases, and amortizes the costs for procurement. The process follows the principle of "cheap and good quality". On the basis of meeting the needs of each department, attention is paid to the performance-price ratio of the equipment, lowering prices, and practicing economy. After the equipment is purchased, the administrative department and the marketing department will organize acceptance inspections; after the fixed assets are registered, each department will register and use them, and the responsibility will be assigned to the person. 6. All assets should be returned to the administrative department warehouse and registered with the department equipment administrator when the user leaves the company or is transferred from the department.

8. Lunch Tickets 1. When employees arrive at work, the back office of the department will collect meal tickets from the Administration Department based on their arrival date. 2. On the 30th and 31st of each month, the back office staff of each department will receive meal tickets for the next month based on the actual number of regular employees in the department. 3. On the 1st to 2nd of each month, the back office of each department will collect statistics on the meal ticket refunds of the department last month and provide a detailed list to the administrative department. If it falls on a weekend, it will be postponed for two days. The Administration Department does not accept individual pick-up and refunds. 4. If there are any discrepancies or errors in accounts, the back office of each department will be responsible. To receive meal coupons, you need to fill in the guest meal application form and have it signed and confirmed by the department manager. 5. Informal employees (interns, etc.) must pay in full for their meal tickets. Graduate students must receive their meal tickets according to the standard for regular employees.

9. The application process for ordering meals, booking tickets, and booking rooms is for the convenience of all employees of the company and reflects the serviceability of the administrative department. The application process for ordering meals, booking tickets, and room reservations is summarized as follows: 1. Each department submits an application for ordering meals, tickets, and room reservations based on the actual needs of each department, and fills in the corresponding application form (with specific and detailed content), and the department manager signs it confirm. 2. Before ordering meals, tickets, or rooms, each department should apply for fees and hand them over to the Administration Department. After the Administration Department handles the application, cash or check should be handed over to the Administration Department for settlement immediately. 3. Each department shall bear the risks caused by its own mistakes in the process of ordering meals, tickets, and rooms, such as refund fees, check-out fees, etc. 4. If the fee exceeds 500 yuan, the application needs to be signed and confirmed by the deputy general manager of the department. 5. Ordering meals, booking tickets, and booking rooms require a certain amount of advance time (generally inform the administrative department 2 to 3 days in advance for booking tickets, and 1 to 2 days in advance for booking meals and rooms). 6. Applications from various departments shall not raise requirements beyond actual needs.

10. Gifts 1. The administrative department is responsible for selecting and ordering gifts according to different grades. The selection principles are elegant, generous, practical, and can reflect the company's image. 2. To receive company gifts according to the gift list (see Appendix 2), each department must submit an application to the department manager, fill in the gift receipt form, and sign to confirm the source of the expense. 3. Department managers at all levels (the president or the vice president in charge of administration if necessary) sign and go to the administration department to receive the gifts. 4. Gift expenses are amortized once every quarter. If the expenses exceed the budget, the Finance Department will notify the Administration Department to suspend the issuance of gifts to the department, and the excess amount will be deducted from the next budget.

11. Promotional materials 1. Company promotional materials include handbags (long and short), promotional color pages, company profiles and product manuals, etc. 2. If the number of promotional materials received is less than 5, the recipient shall register it in the administrative department’s publicity materials receipt account. 3. If more than 5 copies of promotional materials are to be used, an application form for the use of promotional materials must be filled in. After being signed and confirmed by the department manager, the application form must be registered in the publicity materials collection ledger before being used. 4. The cost of promotional materials is initially planned to be amortized once a quarter. If the cost exceeds the budget, the Finance Department will notify the Administration Department to suspend the distribution of promotional materials to the department, and the excess amount will be deducted from the next budget. 5. If the administrative department finds that the applicant has not filled in the form or has received more than the number filled in, the administrative department will not only instruct the person to fill in the form again, but will also complain to the department manager and impose relevant penalties.

12. Meeting Management 1. The company's administrative department manages the meeting system in a unified manner. All meetings must be notified to the administrative department in a timely manner to facilitate arrangement and registration. If necessary, the Administrative Department will issue a meeting notice for confirmation. 2. The meeting organizer needs to submit the meeting time, meeting location, required preparations, etc. (see Appendix 3) to facilitate the cooperation of the administrative department. Before the meeting, the administrative department will send people to arrange the venue and debug the equipment. 3. Except for the meeting materials hosted by other departments that are archived separately, the meeting materials are organized, documented, and archived by the Administration Department. 4. After the meeting, the administrative department will send people to clean up the venue and check the equipment. 5. Conference room usage fees will be amortized quarterly based on department usage ratio.

13. Vehicle Management 1. The company’s existing vehicles are mainly used for the company’s important activities and main business activities. If company personnel want to use vehicles, please follow the following management regulations: 2. The administrative department is responsible for company vehicles. Management, separate registration and management according to vehicle number. 3. The use of company vehicles is subject to the "dispatch order" system.

Employees should carefully fill out the "Car Dispatch Form" and submit it to the first-level department manager for signature. If there is an expected need for vehicles, a "car dispatch order" application should be submitted to the administrative department 2-3 days in advance. 4. After the "vehicle dispatch order" is summarized by the administrative department, the manager of the administrative department will be responsible for the unified dispatch of vehicles. 5. After using the vehicle, the user and driver must fill in the "Record Form of Actual Vehicle Usage" and submit it to the Administration Department for record. 6. The administrative department will submit the fuel consumption and driving journey records to the deputy general manager in charge for review once a month to prevent waste. If the fuel consumption exceeds the standard (indicating abnormality), it should be sent for adjustment and repair. 7. The internal usage fees of company vehicles are as follows: ① In-city vehicles: mileage fee for ordinary cars is 1.5 yuan/km; mileage fee for vans is 2 yuan/km. Waiting charge: If the waiting time is within half an hour, there is no charge. If the waiting time exceeds half an hour, it will be charged at 0.5 yuan/minute. ② Long-distance vehicle use: The mileage fee for ordinary cars is 1.0 yuan/km; the mileage fee for vans is 2 yuan/km. Direct costs (such as gasoline fees, bridge tolls, parking fees, etc.) are borne by each vehicle department. ③Vehicle usage fees for each department shall be settled quarterly, and shall be signed and confirmed by the department manager before being submitted to the Finance Department.

14. Equipment maintenance process 1. The repair personnel first feedback the repair information to the equipment managers of each department; 2. After preliminary inspection, the department equipment manager fills out the "Equipment Repair Form" (providing the equipment number and fault phenomenon), and sends it to the administration department after approval by the department manager; 3. The equipment manager of the administrative department contacts the manufacturer according to the number and organizes timely maintenance; 4. Provide temporarily unused equipment to repair applicants through temporary loan, transfer, etc.; 5. After the maintenance of the machinery and equipment is completed, it will be registered and recorded by the administrative department and returned to the person who requested the repair for use; 6. The maintenance costs involved will be borne by each department.

15. Specifications for the use of electronic screens

(1) Principles Electronic screens are the company’s internal and external information transmission carrier. In order to better use the electronic screen, ensure that the user is qualified, the information is confirmed to be valid, and the release time is reasonable, etc., these usage regulations are specially formulated. 1. Users 1. The administrative division has the right to operate and manage the electronic screen. 2. The administrative division shall assign dedicated personnel to be responsible for the use, maintenance and repair of electronic screens. 3. The responsibilities of the person in charge of the electronic screen include: timely implementation of company information release, formulation of information release schedule, formulation of information update plan, summary and arrangement of electronic screen information release, daily maintenance of electronic screen, electronic screen troubleshooting, electronic screen repair cooperation, etc. . 4. The person in charge of the electronic screen is responsible to the manager of the administrative division.

(2) Published content 1. The published content on the electronic screen is divided into daily information and special information. 2. Daily information content includes: company promotion introduction, company news, and industry news. 3. Special information content includes: various notices, various announcements, various congratulatory messages and other information. 4. The collection and sorting of daily information is completed by the administrative department. 5. The collection and sorting of special information is completed by the administrative department in cooperation with the relevant information departments.

(3) Release time 1. The use time of the electronic screen is from 8:30 am to 6:30 pm every working day (except for special circumstances). 2. Daily information release timeliness: company promotion introduction is released for 2 hours a day, divided into 4-6 periods; company news is released 2 hours a day, divided into 4-6 periods; industry news is 1 hour daily, divided into 2-4 Period release. 3. The time limit for the release of special information is determined by the relevant information departments together with the administrative department: the release time of announcements is generally 2 working days, 2 hours a day, divided into 4 periods; the release time of notices is generally 1 working day, every day. 2 hours a day, divided into 2-4 periods; the release time of event greetings is generally 1 hour before to 2 hours after the event.