Why does the hotel switchboard connect the inside line first when the inside line and the outside line enter at the same time?

Inside the hotel, there should be no distinction between inside and outside.

It is stipulated in the hotel that incoming calls should be answered first, whether inside or outside, but incoming calls are not ignored.

For example, suppose the switchboard has only one operator to answer the phone, the first phone rings, and then the second phone calls in. Then, the hotel asked the operator to apologize to the guests who had already connected the phone, wait a moment, then connect the second line, and let the guests stay online for a while, apologize and return to the first line. After completing the first call, you should immediately answer the second call you are waiting for and apologize to the guest for keeping him waiting.

Only when an emergency call, elevator closing, accident or fire alarm call comes in, the switchboard will give priority to answering such calls.

(The switchboard has caller ID, and hotels usually set the fire call or emergency call as a special number, such as 555 for fire alarm.

Wait, after the caller id is displayed, there is always a chance to reply immediately.

Thank you ~ ~