Hotel Administration Department Job Responsibilities

About the job responsibilities of the hotel administration department 1

(1) The administration department is the department responsible for administrative affairs and logistics support in the hotel, and is composed of an administrative fleet, uniform room, staff canteen, etc. .

(2) The main tasks are to provide logistical support for employees; ensure that the hotel’s food, beverages and drinking water meet hygiene standards; be responsible for the maintenance of hotel vehicles; contact government departments and be responsible for handling various hotel issues Responsible for the approval and re-inspection of health licenses; responsible for the health management of various joint venture, cooperation, and contract projects within the hotel and coordinating and resolving related matters.

(3) Design the organizational structure and prepare staff. Under the leadership of the hotel's decision-makers, the hotel's organizational structure and staffing of each department should be determined based on the hotel's scale, grade and operating characteristics.

(4) Develop a human resources management system. Develop various management systems according to the hotel's human resources policies and policies, such as employee codes, promotions, resignations, etc.

(5) Plan and implement employee recruitment. According to the business needs of the hotel, formulate a recruitment plan for the staff required by the hotel and organize its implementation.

(6) Do a good job in wages, welfare and labor protection. In accordance with national policies on labor wages and hotel regulations, do a good job in grading and adjusting employees' wages, and supervise the implementation of labor protection measures in various departments. About the job responsibilities of the hotel administration department 2

1. Formulate administrative management systems and work plans

(1) Organize and formulate various rules and regulations for hotel administration and supervise their implementation

(2) Organize the formulation of the work plan of the administrative department and organize its implementation

(3) Participate in the formulation of administrative budgets, strictly control the expenditure of various administrative funds of the hotel, and supervise the use of office supplies and office equipment Purchase, use and maintenance

2. Administrative affairs management

(1) According to the relevant regulations of the hotel, reasonably organize and arrange administrative meetings, office documents and handle various administrative affairs

(2) Organize the reasonable dispatch of office vehicles, daily maintenance and upkeep of vehicles, and daily management of drivers

(3) Coordinate the editing and distribution of hotel magazines

(4) Receive and cooperate with the inspection work of relevant government departments, represent the hotel in meetings held by relevant government departments, and report the meeting content to superiors

(5) Organize, plan, prepare, and hold various Types of employee activities to improve employee enthusiasm

(6) Complete other tasks assigned by superiors

3. Logistics management

(1) According to the work plan, Autonomously, coordinate and arrange logistics work such as employee dormitories and canteens to ensure that the overall work of the hotel is carried out in a normal and orderly manner

(2) Responsible for the supervision and inspection of daily work in employee dormitories and canteens

(3) Formulate a health management system and reward and punishment regulations, and organize and implement the supervision, inspection, and rectification of hotel health work

4. Personnel management

(1) Communicate to the hotel Guidelines and policies, and issue orders from superiors

(2) Guide, supervise and evaluate the work of administrative personnel

(3) Identify and cultivate subordinate personnel with development potential

(4) Complete other tasks assigned by the leader About the job responsibilities of the hotel administration department 3

1. Responsible for presiding over the overall work organization of the department and supervising department personnel to fully complete various tasks within the scope of the department's responsibilities ;

2. Implement the job responsibility system and work standards of the department, and strengthen cooperation with relevant departments;

3. Responsible for organizing the formulation, inspection, and inspection of administrative logistics and security work management systems. Supervision and execution;

4. Responsible for organizing annual, quarterly and monthly administrative logistics and security work plans.

Based on the principle of reasonable economy, prepare a logistics expenditure plan and do a good job in administrative logistics budget work;

5. Do a good job in the management of the company's living quarters and property. Establish fixed asset accounts for living houses, employee dormitories and other property accounts for administrative, logistical and daily services;

6. Responsible for the company's internal security management. Maintain internal security order, do a good job in comprehensive security management, and prevent the occurrence of crimes and security disasters;

7. Responsible for the management of the company's water and electricity. Seriously do a good job in the basic management of water and electricity measurement, regularly inspect and repair measuring instruments, and do a good job in the maintenance and repair of electrical equipment and circuits;

8. Responsible for organizing the training and education of department personnel. Cooperate with the Human Resources Department to do various tasks, and regularly carry out job quality service and business competition evaluation activities;

9. Have the right to propose subordinate candidates to supervisors and evaluate their work;

10. Complete other tasks assigned by company leaders on time. Regarding the job responsibilities of the hotel administration department 4

1. Coordinate the work of various departments under the leadership of the general manager and assist the general manager to supervise and inspect the implementation of various departments' implementation of hotel guidelines, policies, important decisions, superior instructions and various rules and regulations The implementation ensures smooth upload and distribution channels.

2. Collect and sort out the problems and situations reported by various departments, conduct comprehensive analysis and statistical work, provide consultation to the general manager’s decision-making, and serve as a good consultant

3. Responsible for writing comprehensive hotel reports Responsible for reviewing business reports, summaries, plans and other official documents drafted by various departments. Review documents issued in the name of the hotel and submit them to hotel leaders for approval. Organize and formulate various regulations on hotel official document management and strive to standardize and scientificize official document management and improve work efficiency.

4. According to the scope of responsibilities of the Personnel Administration Department and the work intentions of the General Manager, formulate the monthly work plan of the department, organize the division of labor and collaboration of personnel to ensure the smooth completion of various tasks, and coordinate the working relationship between various departments in the hotel. . Coordinate various internal and external social relations. Handle guest complaints appropriately.

5. Responsible for organizing and arranging various hotel meetings, writing meeting minutes and resolutions, and checking the implementation of various departments.

6. Responsible for arranging office personnel to do office work such as filing, sending and receiving, typing, etc.

7. Responsible for hotel official document management, file management, information management and seal management.

8. Prepare the hotel administrative duty list and the personnel administration department duty list.

9. Implement the national personnel and labor guidelines, policies and regulations. Be fully responsible for the establishment of hotel labor quotas, formulation of hotel personnel management, salary and welfare distribution policies, and improvement of training, assessment, promotion, rewards, etc. system.

10. According to the hotel's business objectives and work needs, organize the staff of this department to prepare the annual human resources work plan, long-term planning and labor cost, training cost accounting, and organize the implementation and monitoring.

11. Host regular work meetings of the department to supervise the coordination of work progress and solve problems at work, propose phased work plans and requirements, and supervise their implementation and implementation.

12. Organize and collect talent and labor market information, and keep abreast of trends in employee needs, personnel deployment, labor wages, personnel training, etc. Responsible for organizing and rationally and effectively utilizing the hotel's human resources.

13. Responsible for coordinating and guiding various departments of the hotel to formulate human resource demand plans. Master and control the hotel's staffing. Organize and formulate labor quotas and staffing plans. Reasonably arrange and allocate surplus and vacant personnel according to the staffing, and recruit and mobilize employees. , promotion, dismissal and other work matters.

14. Master information such as labor market prices and per capita distribution levels in the same industry. Organize and formulate labor wage management measures based on the hotel’s economic benefits and total wages, and timely propose work adjustment plans for hotel employees. Responsible for formulating various measures in conjunction with the hotel’s finance department. Develop bonus distribution plans for business and management departments and formulate relevant welfare policies and supervise their implementation.

15. Responsible for the opening, introduction and training of talents.

Establish a hierarchical training network within the hotel and be responsible for formulating training plans and training management systems. Pay attention to the systematic training and education of new employees and urge employees to implement the hotel's rules and regulations. Strengthen on-the-job training of employees and continuously improve employees' business skills and foreign language proficiency.

16. Responsible for establishing and improving labor and employment rules and regulations, strictly employing workers in accordance with the law, effectively protecting the reasonable rights and interests of employees, reducing the occurrence of labor disputes, and raising legitimate and reasonable demands for employees to conscientiously and properly handle and resolve issues related to human resources. Efforts are made to improve the working environment and living conditions of employees and continuously enhance the cohesion of employees.

17. Strive to improve the quality of employees, care about their lives, do a good job in political and ideological work, and do a good job in departmental civilization construction and family planning work.

18. Responsible for the daily management of employee dormitories. About the job responsibilities of the hotel administration department 5

1. Participate in the formulation of the hotel’s human resources strategic plan and provide suggestions and information support for major personnel decisions.

2. Based on the hotel’s annual business plan, design the organizational structure chart and assign positions and staff.

3. Organize the formulation, implementation and supervision of the hotel’s administrative personnel management system.

4. Review the position and staffing status of each department every month to control labor costs.

5. Establish an internal recruitment, promotion and assessment mechanism and an internal promotion echelon mechanism to provide career advancement space for hotel employees.

6. Pay attention to the ideological trends of employees and make timely adjustments to ensure hotel operations.

7. Establish hotel training management procedures and form an "Annual Training Plan" based on the training plans of each department.

8. According to hotel management requirements, formulate personnel management evaluation policies, organize and implement performance management, supervise and control the performance evaluation process of each department, and solve problems in a timely manner so that the performance evaluation system can fall into place. and continuously improve the performance management system.

9. Track local and industry salary status every quarter to provide reference for hotel salary policies.

10. Formulate salary policy and promotion policy, and organize salary increase review and promotion review.

11. Organize regular meetings for hotel management staff and hotel-related internal meetings.

12. Pay attention to employees’ lives and provide them with logistical support.

13. Maintain good relations with external functional units.

14. Complete various matters arranged by the chairman and the hotel executive general manager in a timely manner.