Traditional Culture Encyclopedia - Hotel reservation - Should I pay for the dirty carpet in the hotel room?
Should I pay for the dirty carpet in the hotel room?
When guests check into the hotel, the contractual relationship between them has been established. From the point of view of contract equivalence, customers have the obligation to take care of the facilities and supplies provided by the hotel. If customers have abnormal wear and tear on hotel facilities during use, it will bring extra workload to the hotel; Then as a service provider, it is reasonable to negotiate with customers and charge a certain fee.
If you are not satisfied with the price charged, as consumers, you can also provide the specific situation to the Consumers Association, and the Consumers Association will come forward to coordinate and reach a price that is satisfactory to both parties.
Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators on consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
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