How are hotels classified in China, the United States, and Austria?

Hotel rating system

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1. The significance of hotel grading Hotel rating refers to a hotel’s level of luxury, equipment and facilities, service scope and Service quality, etc. For guests, hotel grading allows them to understand the facilities and services of a certain hotel so that they can purposefully choose a hotel that suits their needs. Therefore, the level of the hotel actually reflects the needs of guests at different levels. Generally speaking, for hotels of the same size and type, the average room rate is one of the objective indicators of the hotel's level.

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There are quite a lot of hotels in the world. In order to promote external sales and facilitate tourists to choose hotels, governments or tourism industry organizations classify hotels according to their facilities and other conditions. Divided into different levels.

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2. Basis for classification

The determination of hotel grades is mainly based on the location of the hotel, the elegance of the environment, the completeness of facilities, and the level of service. divided into high and low levels. At present, there are no formal regulations on the classification of hotel grades in the world, but some standards are generally recognized. Such as cleanliness, level of facilities, quality and maintenance of furniture, level of service and luxury. Countries and regions have their own standards for classifying hotel levels.

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3. Introduction to hotel grading in countries around the world (1) French hotels are divided into five-star categories of "1-5" (2) Italian hotels use "luxury/1- 4-level" system (3) Swiss hotels are divided into "1-5" levels

(4) Austrian hotels use "A1, A, B, C, D" levels

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(5) United States

Due to the highly developed market economy and mature hotel industry in the United States, there is still no unified and generally accepted hotel grade standard. The more influential ones are the "five-flower" and "five-star" rating systems developed and used by the American Automobile Association and the American Automotive Oil Company respectively.

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Some countries and regions use "luxury, comfort, modern" or "rural, town, mountainous area, sightseeing" or "international sightseeing, sightseeing". System, it can be said to be of all kinds.

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(6) my country formulated the "Regulations of the People's Republic of China on Rating Star Ratings of Foreign-Related Tourism Hotels" in 1988, and on September 1, 1988 Implemented from date. Our country divides hotels into five levels: one-star, two-star, three-star, four-star, and five-star.

8 Generally speaking, five-star hotels are luxury hotels, and their equipment, facilities, and services must reflect modern features; ? Four-star hotels are called first-class hotels, and their equipment, facilities, and services should meet the economic needs The needs of upper-class consumers with higher status; ? Three-star hotels are generally mid- to high-end hotels with better service quality; ? Two-star hotels are mid- to low-end hotels that can meet the needs of the general public or family tourists; ? One-star hotels are economy-class hotels whose equipment, facilities and services can meet the basic needs of ordinary consumers.

9 The National Standard of the People's Republic of China "Classification and Rating of Tourist Hotel Stars" (GB/T14308-2010) will be officially released and implemented on January 1, 2011.

10 The main changes in the new standards compared with the old standards. The new standards are characterized by a main line running through them from beginning to end, which highlights the requirements for the professional level of hotel operation and management. Specifically, It highlights the standardization of hotel management, the integrity of the hotel atmosphere and the comfort of hotel products. This is the soul of the new standard.

11 The impact of the implementation of new standards on the development of my country’s hotel industry After more than 20 years of development, the content that the hotel industry needs to regulate through standards has undergone major changes. Therefore, the standards themselves have also changed Need to keep pace with the times. A common problem in China's hotel industry at this stage is that there are all kinds of facilities and projects, some of which are of high quality, but due to operational and management level reasons, good equipment has not been transformed into good hotel service products.

Some consumers have commented that some hotels have "very hard hardware and very soft software." Although this statement may not be very accurate from a professional perspective, it also reflects the main issues that China's hotel industry urgently needs to solve at this stage. . The limitation of the original standard lies precisely in that: it emphasized the high-end luxury of equipment and facilities, but insufficient emphasis on its use functions. The selection of decoration materials is emphasized, but the overall effect created by them is underemphasized. The "luxury" aspect is emphasized, but the comfort that a hotel should have at the same time is not paid enough attention to. There are also some clauses that are no longer suitable for the changing hotel market situation.