What is the hotel room management system?

An example of the hotel room management system is as follows:

1. Comply with the employee handbook and other rules and regulations of the hotel.

2, initiative, enthusiasm, courtesy, patience, meticulous and thoughtful service for the guests, do not do anything detrimental to the interests of the guests and the reputation of the department.

3. Be familiar with the main service items of hotels and departments, and be able to answer guests' questions randomly.

4. Go to work in strict accordance with the schedule of each part, and arrive at the post in advance so as to have enough time to serve the guests.

5, can't be absent from work without reason, so as not to affect room service.

6. Don't stop and rest on the floor and other areas of the hotel during non-working hours, which will affect others' work or guests' rest.

7. The waiter is not allowed to bring the package into the work area, and all the items left by the guests are handed over to the department.

8. When talking with guests at work, we should pay attention to speaking lightly, walking lightly and operating lightly.

9. Speak appropriately and have a gentle attitude. Don't talk loudly or get together, and don't quarrel with the guests. When guests have rude words and deeds, they should exercise restraint and report to their superiors for proper handling.

10, greet the guests politely according to the time, and address the guests by their surnames and titles as much as possible.

1 1. It is forbidden to answer personal calls during work.

12. If the guest calls the counter reasonably to make a request, the service personnel should arrive as soon as possible and try their best to meet the guest's request.

13. Keep every place in the work area clean and tidy, and leave a good impression on the guests.

14. If you find any damage, loss or other abnormal phenomena in the hotel, report it to the upper management immediately.

15. If the guest is found noisy, sick or drunk in the hotel, inform the superior management immediately.

16, the room attendant shall not use linen as a rag.

17. Instead of sitting on the sofa in the guest area, use guest equipment such as guest table, guest chair and telephone.

18. Don't answer or stop the phone in the guest room.

19. The dirty cloth towels cleaned by the room attendant at work should not be placed on the ground, but should be placed in the recycling bag designated by the hotel.

20. Don't provide secrets about hotel management and other guests to guests or irrelevant personnel.

2 1. If rats, insects and cockroaches are found in rooms or public areas, report to the superior management immediately.

22. Any additional requirements of the guests should be reported to the room service center immediately for registration.

23. It is forbidden to ask for tips from guests or in disguised form.

24, housekeeping staff must establish a strong sense of service, and strive to provide quality service for the guests, the legitimate requirements of the guests can not be refused.