What is the evaluation standard of star-rated hotels? (Specific aspects)

Provisions on star rating of foreign-related tourist hotels in People's Republic of China (PRC) (19971June 0 16 promulgated by the National Tourism Administration? As of May 1998, 1) 1. General Provisions Article 1 These Provisions are formulated to meet the needs of the development of China's tourism and hotel industry, improve the design, construction, management and service level of foreign-related hotels, make them have China characteristics, meet international standards, and protect the interests of hotel operators and tourism consumers.

Article 2 Foreign-related tourist hotels in China shall conduct star rating according to the national standard "Classification and Evaluation of Star Rating of Foreign-related Tourist Hotels" (GB/T 14308- 1997).

Article 3 The star rating of a hotel mainly reflects the needs of tourists at different levels, indicating the consistency of hotel design, construction, decoration, facilities and equipment, service items and service levels with this demand, and the satisfaction of all hotel guests. Scope of star rating Article 4 All foreign-related tourist hotels that have been officially opened in People's Republic of China (PRC) for more than one year may apply for star rating. Three. Organization and authority of star rating Article 5 The highest authority for star rating of foreign-related hotels in China is the National Tourism Administration.

Article 6 The National Tourism Administration shall set up a hotel star rating agency, which shall be responsible for leading the star rating of foreign-related hotels in China, and be specifically responsible for the rating of four-star and five-star hotels in China.

Article 7 The tourism bureaus of provinces, autonomous regions and municipalities directly under the Central Government shall set up hotel star rating agencies, which, under the leadership of the National Tourism Administration, shall be responsible for the star rating of foreign-related hotels in the region, specifically for the evaluation of one-star, two-star and three-star hotels in the region, and the evaluation results of one-star and two-star hotels shall be reported to the hotel star rating agencies of the National Tourism Administration for the record; The evaluation results of three-star hotels shall be reported to the hotel star rating agency of the National Tourism Administration for confirmation, and shall be responsible for recommending four-star and five-star hotels to the hotel star rating agency of the National Tourism Administration. Four. Star rating method Article 8 The following documents shall be used to assess the star rating of hotels:

1. The national standard of Star Classification and Evaluation of Foreign Tourist Hotels (GB/T 14308- 1997).

2 "Classification and Evaluation of Star Rating of Foreign-related Tourist Hotels" facilities and equipment scoring standard

3. Standard for maintenance and cleanliness evaluation of facilities and equipment in "Classification and evaluation of star ratings of foreign-related tourist hotels"

4. The service quality evaluation standard of "Star Classification and Evaluation of Foreign-related Tourist Hotels"

5. "Classification and Evaluation of Stars in Foreign-related Tourist Hotels" guest opinion evaluation criteria

Article 9 If a hotel applying for star rating fails to meet the requirements of the necessary items in the Classification and Evaluation of Star Rating of Foreign-related Hotels in Tourism (GB/T 14308- 1997), or the number of items in the selected items (above three stars) fails to meet the corresponding star rating requirements, it cannot obtain the star rating.

Article 10 A hotel that applies for a star rating does not reach the required score as stipulated in the Rating Standard for Facilities and Equipment in Star Rating and Evaluation of Foreign Hotels, or the scoring rate as stipulated in any one of the Rating Standard for Maintenance and Cleanliness of Facilities and Equipment in Star Rating and Evaluation of Foreign Hotels, the Evaluation Standard for Service Quality in Star Rating and Evaluation of Foreign Hotels and the Evaluation Standard for Guests' Opinions, it will not be able to obtain an application.

Article 11 The star rating obtained by a hotel indicates that all buildings, facilities, equipment and services of the hotel are at the same level. If the hotel consists of several buildings with different building grades or facilities and equipment standards, the hotel star rating agency will rate the stars according to the actual standards of each building. After the star rating, buildings with different stars may not continue to use the same hotel name, otherwise the star rating of the hotel will be invalid.

Article 12 After a hotel is rated as a star, it is necessary to close the service facilities and equipment specified in the star standard, or cancel or change some service items specified in the star standard, which must be approved by the hotel star rating agency, otherwise the star rating of the hotel will be invalid.

Thirteenth hotel star rating, due to changes in building standards, facilities and equipment standards and service standards, must apply to the hotel star rating agencies to re-evaluate the star rating, the hotel's original star rating is invalid. V. Inspection System Article 14 The specific work of hotel star rating shall be undertaken by the inspector, and the specific management measures shall be implemented in accordance with the "People's Republic of China (PRC) Foreign-related Hotel Star Rating Inspector System". The star rating review and treatment system of intransitive verbs Article 15 A hotel that has been rated as a star rating shall be in accordance with the Classification and Evaluation of Star Rating of Foreign-related Hotels in Tourism (GB/T 14308- 1997), Evaluation Criteria for Maintenance and Cleanliness of Facilities and Equipment and Evaluation Criteria for Service Quality of Foreign-related Hotels in Tourism.

Sixteenth review work by the provinces, autonomous regions and municipalities directly under the central government, the hotel star rating agencies to formulate plans and organize their implementation, the National Tourism Administration hotel star rating agencies to carry out a planned and focused review.

Seventeenth review methods to take a combination of regular and unannounced visits.

Eighteenth after the review, the inspector shall write a review report and notify the top management of the hotel. The evaluation report of one-star, two-star and three-star hotels shall be submitted to the star rating agencies of the tourism bureaus of provinces, autonomous regions and municipalities directly under the central government; The evaluation report of four-star and five-star hotels shall be submitted to the star rating agencies of the tourism bureaus of provinces, autonomous regions and municipalities directly under the Central Government and the hotel star rating agencies of the National Tourism Administration.

Nineteenth hotels that have obtained star ratings fail to meet the requirements of the above standards after review, and the specific treatment measures are as follows:

1. If the hotel fails to meet the requirements of any of the above standards, the star rating agency of foreign-related hotels will issue a warning notice, informed criticism, reduce or cancel the star rating according to the specific situation.

2. Inspectors at all levels can make unannounced visits to hotels at any time according to the authorization of foreign-related hotel star rating agencies with prescribed authority, in addition to regularly reviewing hotel star ratings. If any standard of the inspected hotel does not meet the requirements, the inspectors have the right to suggest that the star rating agencies of foreign-related hotels issue a warning notice, informed criticism, downgrade or cancel the star rating according to the specific circumstances. If the situation is true and handled properly, the star rating agency of foreign-related hotels shall adopt the suggestions of inspectors.

3 hotel received a warning notice, informed criticism, reduce or cancel the star notice, must seriously improve the work, and within the prescribed time limit, the improvement will be reported to the tourist hotel star rating agencies.

4. Any hotel that receives warning notice no more than twice (including twice) within one year can continue to maintain its original star rating. Where a hotel receives three warning notices within one year, its star rating shall not be restored within six months from the date of lowering or canceling the star rating. You can apply for a new star rating after half a year.

Twentieth levels of tourist hotel star rating agencies issued a warning notice, informed criticism, reduce or cancel the hotel star processing authority is as follows:

1. If a one-star, two-star or three-star hotel fails to meet the standard, the hotel star rating agencies of the tourism bureaus of all provinces, autonomous regions and municipalities directly under the Central Government have the right to issue a warning notice to informed criticism, reduce or cancel its star rating, and report it to the hotel star rating agencies of the National Tourism Administration for the record.

2. Four-star and five-star hotels do not meet the required standards, and the hotel star rating agencies of the tourism bureaus of all provinces, autonomous regions and municipalities directly under the Central Government have the right to issue warning notices and informed criticism, and report to the hotel star rating agencies of the National Tourism Administration for the record; If the star rating is reduced or cancelled, it must be reported to the hotel star rating agency of the National Tourism Administration for approval.

3. The hotel star rating agencies of the National Tourism Administration have the right to directly issue a warning notice, informed criticism, reduce or cancel the star rating after notifying the hotel star rating agencies of provinces, autonomous regions and municipalities directly under the Central Government according to the problems found.

Twenty-first star-rated hotels such as major accidents, resulting in adverse effects, all levels of foreign-related tourist hotel star rating agencies can directly reduce or cancel its star rating (the same below).

Twenty-second evaluation should be combined with the quality service of the hotel industry. Hotels that meet the star-rated standards, can provide quality services and are well received by guests, especially those with high maintenance and cleanliness of facilities and equipment, high service quality and high score rate of guests' opinions, can be used as candidate hotels for the best hotels in all stars. Seven. Supplementary provisions Article 23 Hotel star marks shall be uniformly produced and issued by the hotel star rating agencies of the National Tourism Administration.

Twenty-fourth hotel star signs must be placed in the most obvious position in the hotel lobby.

Article 25 In view of the fact that the hotel star mark has been registered as a certification trademark in the Trademark Office of the State Administration for Industry and Commerce and enjoys corresponding legal rights, no unit or individual may use it without the authorization or recognition of the hotel star rating agency of the National Tourism Administration.

Article 26 The National Tourism Administration shall be responsible for the interpretation of these Provisions.

Article 27 These Provisions shall be implemented as of May 2008 1998.