Traditional Culture Encyclopedia - Hotel reservation - What are the basic requirements for making a class schedule?
What are the basic requirements for making a class schedule?
The dispatcher must first communicate with customers to understand their travel needs. Ask the customer about the travel date and budget of the destination he wants to go to and make a preliminary plan according to the customer's answer.
According to the customer's needs and understanding of the destination, the dispatcher began to make a detailed itinerary. Including choosing the right mode of transportation, arranging hotel accommodation and arranging the time to visit scenic spots. The dispatcher needs to consider the customer's demand, budget, time limit and other factors to make the most suitable trip.
In the process of making the itinerary, the dispatcher also needs to dispatch resources and book tickets, hotel rooms, scenic spots tickets, etc. Communicate and negotiate with relevant suppliers as needed. Dispatchers need to find the most favorable resources to control costs on the premise of ensuring service quality.
Budget control is a very important link in dispatching work. The dispatcher needs to make a reasonable cost plan according to the customer's budget and control the cost expenditure during the implementation. They need to negotiate with suppliers to get a better price. At the same time, the dispatcher also needs to adjust the plan in time to adapt to the changes in the budget.
During the debugging process, the debugging personnel also need to coordinate and communicate with other relevant departments and suppliers. They need to contact tour guides, drivers, hotels, restaurants and so on. Confirm the details of various services to ensure the smooth progress of the trip. At the same time, the dispatcher also needs to keep close contact with customers and communicate the changes and arrangements of the trip in time.
Taboos of Travel Agency Dispatching Work
Taboos of travel agency dispatch work include oral confirmation or unclear confirmation, disorganized work, delayed reply, abuse of communication equipment, careless operation, unreasonable itinerary arrangement, poor communication with outreach personnel, and ignorance of cooperatives.
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