How to write excellent catering cases?

Excellent service case sharing Excellent service case sharing Excellent service case reporting section Excellent service case sharing Pursuing customer needs "is to closely follow customer needs and find customer needs.

Observe carefully, ponder carefully, and seize every opportunity to provide quality service for guests. The core of the pursuit of customer praise is to continuously improve the quality of service, impress customers with heart and win customers' heartfelt praise.

It is with this belief that we have created a touching story that shines brightly and is praised by customers. Let's listen to a group of excellent service examples. Let's see how our employees practice the hotel spirit of "family service, considerate".

Create surprises and feelings for customers. We don't have food delivery service, but as long as the guests need it, each of us is the guest's food delivery staff, whether at work or after work.

At about 2 1: 30 pm on April 6th, 2020, Wang Tongyu, an employee of Yanji Road Store, arrived at the off-duty time. At this time, a lady called Yanji Road Store, and the guest said she wanted to pack something. Is it ok?

He also said that because he had a cold, he wanted to eat something light and see if he could book it by phone and get it later. Wang Tongyu thought of the concept of quality service and told us.

When the guest is in trouble and needs help, the opportunity to impress the guest comes, so he tells the guest that he can order and recommends some light dishes to the guest.

The guest was very happy and said to call her when it was ready. Because he got off work, Wang Tongyu wanted to give it to his colleagues on duty, but he was afraid that something would go wrong.

So I called the guests in time after the dishes were cooked. The guest said, "I'm in the opposite car. I'll get it later." Think the guest is not feeling well,

She told the guests: "Sister, you are not feeling well, just as I get off work. Let me take you there. " When she delivered the packed dishes to the guests.