I am a hotel service staff, what should I do if a customer scolds me?

Today’s service industry is very hard. Not only do you have to work overload every day, but you also sometimes have to deal with unreasonable customers. Many customers like to be messy and look down on others just because they come here to spend money. Regarding being unreasonably insulted by a customer as a service staff, would you choose to swallow it or complain to the other party? Here's what I think. I think I will choose to swallow my anger, mainly for the following reasons. First of all, as service staff, we are trained to meet customers' requirements and not to contradict customers. Therefore, when encountering unreasonable customers, just let the boss handle it directly. Secondly, generally speaking, if you are unreasonably abused by a customer, it is most likely because the customer drank too much. There is no need to worry about such a person. Finally, if you are harassed or contradicted by customers, then the job will be gone, because the boss will not insult customers, but will only criticize himself, so don't do things that are not cost-effective.

One: One more thing is worse than one less thing. Let the boss handle it directly.

As service staff, we are trained to meet customers' requirements and not to contradict customers. Therefore, when encountering unreasonable customers, just let the boss handle it directly.

Two: Customers usually act recklessly after drinking too much.

Generally speaking, if a service staff is unreasonably insulted by a customer, it is most likely because the customer drank too much. There is no need to worry about such people. Just choose to ignore it and just maintain basic etiquette.

Three: If you report a customer, you will be fired in the end, because the boss will not care who is right.

As a service staff, if you are harassed or contradicted by customers, then the job will be gone, because the boss will not insult customers, but will only criticize himself, so don’t do things that are not cost-effective. . No matter when, don't complain to customers, customers will only complain to themselves.

As a service staff being unreasonably insulted by a customer, would you choose to swallow it or complain to the other party?