Speech at the Annual Meeting of Property Management Company

Speech at the Annual Meeting of Property Management Company 1 Leaders, guests and colleagues:

Good afternoon everyone!

The old year is coming to an end. In this year, xxxx Property Management Company has achieved rapid and stable development. Here, on behalf of all the staff of the property, I would like to express my heartfelt thanks to the leaders at all levels and the new and old owners who have given us help and support!

In the past year, we have experienced many extraordinary things. We have experienced the delivery of the second and third villas and hardcover apartments, and witnessed the grand opening of the second-phase hardcover apartment of No.93 high-rise, all of which show the powerful strength of xx Group, reflect the magnificent development course of xx Group, and make us feel proud as the owners of xx!

In the past year, we have done something for the owners. The girl at the front desk receives countless phone calls every day, some apply for maintenance, some ask for help, and some swear. Only they know how much injustice they have suffered, but they still arrange their work one by one. The owner's home has a repair order, and the engineering master will rush to the scene at the first time to solve problems for the owner; The girls in the customer service department not only charge fees, but also cooperate with the project to track the third-party maintenance. They can always be seen in the park in a hurry. Our security guards stick to their posts 24 hours a day, regardless of the wind and rain, silently guarding our hometown XX; And our diligent cleaning team, in order to create a beautiful and warm home, shed a lot of hard sweat.

We would also like to thank the owners here. Our daily work cannot be separated from your support and cooperation. Paying property management fees on time is the basis of property service operation and the guarantee of property service quality. All the staff of the property express their sincere thanks and deep respect to the owners who pay the fees. Thank you for your understanding and support of property management. I hope you will continue to use our work in the new year.

To tell the truth, although I have only been in xx for two short months, I have experienced a narrative that I have never experienced in 20 years. I have exercised all aspects here, and at the same time, I have reflected my life value. Thanks to Guo Jiangjun and his leaders for giving me this platform to show myself. I want to thank these young people around me. They have sincere love for Xuhui, enthusiasm for their work and fearless spirit of not being afraid of difficulties. I can tell from them. Here, I sincerely thank you for your support and tolerance. I believe that under the leadership of the Group and the correct leadership of General Manager X, our xx real estate will grow rapidly!

Pursuing dreams, ready to sail, treat every owner of the park with our sincerity, care and smile, and let the owners deeply feel that our xx property is their home. "I have done evil in my last life, and I will do property in my life", which contains the bitterness and bitterness of property owners. As we all know, as a property industry, we can't do earth-shattering things. Seeing greatness in the ordinary is precisely because of our ordinary that we show our greatness. Customer satisfaction not only represents the recognition of the property management company, but also represents the recognition of xx Group Company. Therefore, we are full of confidence, create more outstanding achievements, realize "becoming the best property service enterprise in China" and establish a good corporate and brand image of the group company. In the future, in all the work of property management, xx property staff must conscientiously practice the purpose of "serving the owners wholeheartedly", strive to overcome the shortcomings in their work, constantly improve their service attitude and skills, and provide better services for the owners.

Finally, I wish all the guests and your family a happy Spring Festival, good health, happy family and good luck in X years!

Thank you!

Speech at the annual meeting of property management company 2 Dear leaders and colleagues:

Good afternoon everyone! Starting from unity, Vientiane will be renewed. I am very glad to be here today to attend the year-end summary meeting of the property management company. 20xx is an extraordinary year for property management companies. We have experienced the establishment of the sales department, the early intervention of the property, the delivery of the house by Mingxin Qingting, and the renovation and occupancy. At the same time, with the establishment of the new leadership team and the joint efforts of all staff, the management level and service level of the company have been further improved, and an excellent management team and operator team have been created.

The year 20xx has ended, and the year 20xx has just begun. We still have a long way to go. Xx Property has several major issues that need full participation this year, including company qualification upgrading, establishment of rules and regulations, quality improvement, and delivery of xx and xx. This year, our management area will increase from 60 thousand square meters to 350 thousand square meters. The expansion of scale requires us to make a strategic analysis of the target, consolidate the market and create a brand. Brand is based on quality and takes image as a weapon. Therefore, in the coming year, we will strive to achieve zero defects, that is, zero defects in service, zero defects in operation, zero hidden dangers in equipment and zero defects in violation of regulations. In order to achieve this goal, we will formulate specific implementation steps, first of all, we must establish and improve rules and regulations and improve operational norms; The second is to strengthen training, instill ideas, impart knowledge and train skills to employees; Third, to carry out quality supervision and inspection, the project leader is the first responsible person, and the inspection results should be analyzed, rectified and improved in time; Fourth, there should be a corresponding performance appraisal system. We will consider improving the salary and welfare of some outstanding employees, but there will also be a corresponding assessment mechanism to impose economic penalties on unqualified employees. It is the same whether they do it well or badly.

In the new year, we encourage employees to know more about property, improve their professional skills and management ability, develop better on this broad platform and realize their life value. We can even provide learners for employees, reimburse part of the learning expenses and establish a learning team, which is consistent with the corporate culture of xx Real Estate. At the same time, we will continue to care about the life and welfare of employees, strive to create a comfortable working environment for employees, establish a barrier-free communication mechanism, reduce the friction of communication with employees, improve the enthusiasm of employees and reduce the turnover rate.

Xxx property is in a period of rapid development, and everyone needs to unite. We are a big family, and everyone's position may be extremely ordinary, but it is these ordinary things that can only create a truly powerful xx property after years of persistence and struggle!

I came on June 20xx 10, 65438, and missed your grades last year. 20xx will be a year of opportunities and challenges, glory and dreams. Under the leadership of General Manager xx, I will go all out and make persistent efforts. Together with all my colleagues in xx Property, * * * will make progress and * * * grow and contribute to xxx Property.

Finally, I wish you all a happy New Year and a happy family. Thank you!

Speech at the Annual Meeting of Property Management Company 3 Leaders and colleagues:

Good afternoon, ladies and gentlemen

I feel very happy and honored to get together with you tonight and attend the annual party of 20xx Group. On such a special night, I have some thoughts and some heartfelt wishes to share with you.

Looking back, we just started the Spring Festival four years ago, and there were only a dozen people. At that time, the project we served was Haoyuan, and we all did some preliminary work. We had a reunion dinner at several food stalls. Today, four years later, more than 200 employees attended the meeting tonight. In the past four years, we have experienced many things and paid a lot of sweat and efforts. If you write your own experience, you can almost write a realistic version of the case book of entrepreneurial inspiration, so I am here today, and I have some feelings in my heart.

Most of us were born in the countryside, from all corners of the country, and came here from distant hometowns. I know that each of us has a difficult experience. There are more than 200 stories behind more than 200 people, plus our parents, lovers, children and so on. And behind us are more pairs of expectant eyes.

So, what is the fate of our group and what will our future be like? This is a big problem. To understand this problem, let's look back at the past first.

Let me tell a true story about several people.

In xx, there is a person doing house inspection in the property. No matter whether it is cold or hot, spring, summer, autumn and winter, he climbs nine seven-story stairs to the top of the building every day to sign in. In summer, his clothes are often soaked with sweat. In addition to building inspection, he is also responsible for copying thousands of water meters and meters every month. Some water meters are hidden in underground manholes. First, he must hook the heavy iron manhole cover.

The other two people, one of whom went to the garden to look for a job about 20 years ago, didn't apply at first because he didn't get off to a good start. After waiting for him to go to work for a month, the other one was in a similar situation. Both of them started from standing at the gate, conscientious and meticulous, and one stop was two years.

Another person, whose father died very early, dropped out of school and went to work in a moving company where adults in the village worked. On several occasions, he was too hungry to climb the stairs because he was carrying heavy objects, and almost fainted in the stairwell.

I am here to share these stories with my colleagues, especially some young colleagues. In fact, I want to tell you that many of us have similar origins, similar starting points and similar experiences. None of us are rich second generation, but these experiences show that even if the starting point is relatively low, we still have the opportunity to change our destiny through hard work.

And all the changes, I think, are very important, starting with dreams. With dreams, you have goals and plans, and then you can get closer to your goals and dreams every day, step by step. So, most importantly, I hope to plant a dream seed in the heart of every colleague. Because dreams have a magical power, your world will be different. It can change your world and your life.

In the usual work process, I pay close attention to our colleagues and employees (including our safety supervisor, cleaning aunt, etc. Most of them are ordinary people, working silently in ordinary posts. Sometimes when they see me, they will nod and smile shyly. Many times, I will ask myself, what do I see in them? -I saw "kindness, honesty, integrity, enthusiasm, diligence, etc." On them. This makes me feel a kind of strength, a kind of hope. I think these qualities are very important for a person, a team and even a society.

Different people have different backgrounds, positions and abilities, but this will not affect my respect for each employee's personality, thoughts and labor, because I think everyone is actually equal in spirit and personality. We can see that the old woman who stood up in the Yue incident stood up and applauded her when she appeared at the TV awards party.

The road of life is very long. On the road of life, we will encounter many difficulties and twists and turns, but I think we should maintain and adhere to this kind and honest nature, because I believe that "the road is simple and honesty is amazing", as the chairman said, kindness and honesty can protect our lives. On the contrary, some opportunistic and tortuous methods may be useful in a short time, but many examples around us have proved that this is not a long-term solution and will not work. Because when the truth comes out, time will tell.

As a low-starting company with no background, no capital and no platform, we have come step by step, from one project to ten projects now, serving nearly ten thousand owners. I sometimes wonder, what do we rely on?

Many customers or colleagues who have contacted us have told us that what impressed us most is that as a team, we have strong cohesion, coupled with our solid and good professional foundation and ability, as well as our honesty, kindness and enthusiasm, which enabled us to impress others and win customers. Yes, just like the song posted by the staff at the project booth-unity is strength, which has always been our fine tradition. Whenever we encounter some difficulties, at some critical moments, I see that our colleagues will always unite as one, always get together, and no one will shrink back. I think this tradition is a very valuable asset for us, and we should continue to inherit and carry forward it.

In the process of our growth, we got the help of many good friends and good people. In retrospect, the process of property development is actually a process of continuous help. For these help, I think we must be grateful and don't forget. I often speak at meetings and advocate that we get help from others, so we should also help others. Helping others means helping yourself, because I think the team that helps each other is a warm team, the community that helps each other is a beautiful community, and the society that helps each other is a beautiful society.

I remember when we started, my old leader, the general manager of the garden, gave us a lot of care, help and guidance, including financial support. Our good friend Mr. Real Estate also gave us a lot of help, and some of his help was like a timely help. I will remember many people who have helped us in my heart. What I want to mention and thank in particular is that among the friends who have helped us, friends who have real estate came to our party as guests today. Let's thank them with the warmest applause!

Of course, what we can't forget and thank is our good colleagues, many of whom are colleagues and good friends for many years. I want to say that it is my pleasure to be a colleague with you for life.

Speech at the Annual Meeting of Property Management Company Dear leaders and colleagues:

Hello everyone!

First of all, I would like to thank the company for setting up this platform for us, and gathering here with leaders, colleagues and friends to communicate around the theme of "approaching the end of the year, arranging all the work at the end of the year in advance". Thanks to the comprehensive department of the company and the property management department of the industrial and commercial bureau for their careful arrangement of the venue.

Today, I stand here and feel very excited. Xx Building can be awarded the honorary title of "Excellent Building of Property Management in xx City". First of all, I would like to thank the owners' committee and the majority of owners for their support. Secondly, we should sincerely thank the company leaders and colleagues for their support, help and affirmation. Third, I would like to thank the front-line staff of the Property Management Office of the Chamber of Commerce for their hard work.

It is a great honor to receive this award, which is not only the affirmation of my personal working ability by the competent authorities and companies in Hangzhou, but also the encouragement for me to do a good job in the future. This honor is not only for me personally, but also for the whole chamber of commerce building management office. Winning this award is not the end of my work, but the starting point of my progress, which will be the spur and motivation of my future work. Will urge me to work harder to complete all the work of the company and do everything well. Although I will encounter some potholes in my work, I will keep a normal heart to face them.

In the future, I will continue to work hard, impress the owners with sincerity, study hard and sum up experience, hoping that xx Property will be deeply written in my life chapter.

Leaders, colleagues and friends, it is the common wish of all xx people to promote development and seek cooperation. In order to win-win cooperation, on the one hand, we should conscientiously complete the tasks assigned by the company headquarters and the building owners' Committee to our management office; On the other hand, we should continue to strengthen the management office's own system construction, improve service quality, and build a reputable and powerful property management office. I management office 20xx annual work plan and ideas are as follows:

First, further innovate the working mechanism, strengthen management internally, and "serve the upper level; Manage by going up one flight of stairs. " In 20xx, we will further innovate the working mechanism and management mode, further strengthen the internal management level, and continue to consolidate and improve the existing rules and regulations.

Second, strengthen the cultivation of human resources and the echelon construction of talent team. It is necessary to strengthen training and study, improve their professional quality and overall management level, tap their internal potential through training, and discover, cultivate and reserve technical talents.

Third, strengthen the construction of enterprise and community culture and build xx property brand. On the basis of completing the central task, our management office pays attention to the construction of corporate culture and community culture, and strives to do well the community activities of the building. With the in-depth expansion of corporate culture and community culture construction, we will expand the service depth and improve the service quality of our management office, and carry out a series of activities with building owners, residents and communities in a planned and organized way to better communicate owners and properties.

The above annual work plan and ideas are my humble opinions. Please give your valuable opinions to leaders, colleagues and friends present here to jointly build xx property brand.

Leaders, colleagues and friends, 20xx is leaving me, which means that it only represents the past. I will continue to work hard. Under the correct guidance and leadership of Chairman Hu Qiang, the Chamber of Commerce Building will strive to be superior to other provinces. As the new year is approaching, on behalf of all the staff of the Building Management Office of the Chamber of Commerce and myself, I wish all the leaders, colleagues and friends present here good health, family harmony and happiness in their careers by taking it to the next level. Thank you!

Speech at the Annual Meeting of Property Management Company Dear leaders,

Hello everyone!

Time flies, 20xx years have come in a blink of an eye. Looking back on 20xx's work, it is full of hardships and happiness. In the past year, under the correct leadership of the company, all the staff of our property management department United, worked hard, fought bravely and innovated constantly, further improved and improved the management and service quality of the property management department, and achieved gratifying results: an excellent property management team was formed, and scientific management mode and advanced management concepts and methods were created. Formed a professional division of labor system combining service and management, which was praised and praised by superior leaders many times; Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

First, fully cooperate with the company's real estate development, and the brand of the community continues to improve.

This year, in order to cooperate with the company's property development, the company adjusted its development strategy, pursued the concept of "brand first, scale later" and "focusing on improving the quality of property services", concentrated superior resources, and ensured the provision of supporting fine property management for the fine real estate developed by the company. To this end, focus on the following aspects:

First of all, implement the effective operation of the property management iso system. At the beginning of its establishment, it has done a good job in quality planning, defined the company's quality objectives, requirements and goals to meet the needs of owners and users with the most appropriate service quality. In the first quarter, the company has been working hard according to the requirements of iso9000 and iso 14000. At the same time, it further showed the owners and users the image of the company's quality service in related aspects, and created the brand of Sunshine Mansion property.

Second, form a quality system centered on customer satisfaction. Since we checked in, we have been taking "customer satisfaction, owner first" as the work center, further clarifying the customer-centered business service concept. In the future, we will continue to implement and improve service quality and improve service performance.

Third, establish the goal of zero defects in the property of Sunshine Mansion. After the establishment of the department, after repeated discussions and discussions, it is believed that if you want to do something with characteristics, you must do the work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Second, personnel management.

Human resources are an important guarantee for the company's development. We adhere to the policy of territorial management. At the beginning of our presence, due to our special position, the quality of our personnel was very low. However, in order to improve the competitiveness of the company, our department has actively trained employees in various professional knowledge, which has made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, the service quality has been greatly improved, and a broad space has been provided for the development of the company.

Third, improve the rules and regulations and establish an internal management mechanism.

My property department has always regarded improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, quality service is the fundamental foundation. Therefore, based on the principle of seeking truth from facts, we have established a series of post work quality standards, performance appraisal system, employee reward and punishment regulations, duty personnel work system, owner's return visit work system, complaint reception and handling system, attendance system, meeting system, document learning implementation system and performance appraisal inspection implementation system that meet the needs of market economy development and company development.

At the same time, in order to establish a perfect internal management mechanism, we have studied and inspected Nanjing, Huai 'an and other property companies by means of "going out and bringing in". On the basis of drawing lessons from advanced management experience and combining with our own actual situation, we clearly divided the functions, roles and work scope of each management position in each department, thus refining the work to everyone, promoting the enthusiasm, initiative and creativity of each position, and making managers at all levels constantly exercise in their work practice.

Fourth, safety.

1. Under the strict selection and training of the company and our department, and with the joint efforts of security personnel, the safety precautions and on-site maintenance work of Siyang County Real Estate Fair, Sunshine Mansion Phase I and Phase II opening and leaders' visit were successfully completed. However, with the gradual deepening of work, my lack of experience and defects in safety are gradually exposed: the quality of personnel is too low and professional knowledge is insufficient. To this end, our department has carried out a major safety innovation this year, implementing the last elimination system, thus forming a competitive mechanism within the team. Secondly, we bought a brand-new security suit. The innovation of my work has raised the external image of my security guard to a new level, and achieved the external image and internal brand.

Second, the on-site security work always implements the policy of loose outside and tight inside led by the company. Due to the special time and environment of the site, our department strictly implements the visitor registration system and the vehicle entry and exit registration system, and refuses visitors to enter the construction site without permission, thus preventing the occurrence of safety accidents from the source. During the takeover of 1, our on-site security guards arrested 8 suspects of on-site theft, stopped many thefts and drove away more than 50 scavengers, which saved some losses for the company and the construction team.

Thirdly, in terms of self-management, our company's security guards insist on meeting once a day and once a week to exchange and review. At the same time, carry out professional knowledge training. Since its establishment, * * * has conducted more than 60 professional knowledge trainings, secondary fire protection knowledge learning and long-term military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system are implemented to reward outstanding players and punish poor performers.

Fourthly, in the aspect of night management, our security department strictly controls the floating personnel from outside, and conducts irregular patrols in the sales offices and construction sites to ensure the safety of the company's property in the management area.

Verb (verb's abbreviation) Vehicle management: Because there are many vehicles in the early stage of construction, we regulate and control the visiting vehicles, guide them to park in the designated area correctly, and create a safe, quiet and elegant environment for visiting and parking Sunshine Mansion.

Verb (abbreviation for verb) clean.

First, our cleaning department can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and the department, strictly implement the cleaning procedures, and clean the sales hall, bathroom, corridor, etc. Around the clock. Clean garbage bins, external glass, doors, etc. all day. Clean up the garbage in time and create a clean environment.

Second, our cleaning department implements strict assessment methods and supervises each other at the same time, that is, security guards supervise the work of cleaning staff, and cleaning staff also supervise the working status of security guards. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Other aspects of intransitive verbs

1. Completed the preliminary property bidding work of Sunshine Mansion, established Huai 'an Huatian Property Management Company as the bid winner and management unit of my project, and signed a property service contract with it, which made the direction clear for the next work of my project.

Second, actively communicate and coordinate with the county housing management office, Zhongxing Town Property Management Office and other relevant superior leadership departments to maintain good business relations and lay the foundation for better property management in the next step.

We know that although we have made some achievements in this short year, we are also deeply aware of our shortcomings. The team is not professional enough and the service mode is single, which will be our fatal weakness and defect. However, we also know that this is the starting point of our struggle. In the new quarter, we will sum up experience, learn from and learn advanced property management methods, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the soaring property of Sunshine Mansion.