How to strengthen hotel internal management

(1) To have loyal customers, the hotel must pay attention to the construction of the staff team, strengthen training in business, and strive to improve the quality and service level of employees facing guests; be willing to invest in improving living conditions, Make employees feel comfortable in their respective jobs, work hard, play their due role, and do their part for the development of the enterprise.

(2) Leadership, teamwork, implementation, and execution. In order for corporate culture to be fully and thoroughly implemented in the enterprise, it requires the support and vigorous advocacy of the top leaders of the enterprise. Corporate culture construction is the key to enterprise leaders. one of the important responsibilities. The construction of corporate culture is mandatory, rather than something that employees can participate in if they are willing to participate or pull in if they are unwilling. Otherwise, it is impossible to establish a strong corporate culture. Only when the top leader of the company and the entire management team make unremitting efforts to form a high-efficiency, fast-paced, combative, and cohesive leadership team, and deposit and implement the best things in the company, can we form our own corporate culture and implement it. Systematic projects such as corporate culture construction will be promoted. Only in this way can employees and managers pay enough attention to the construction of corporate culture, and all employees of the company can fully realize the importance of corporate culture!

(3) The "softness" and "hardness" reflected in the construction of corporate culture in institutionalized management of systems are not opposites. The key is whether the entire process from the formulation to implementation of the system truly reflects justice. Contains, whether it reflects the fundamental needs of the enterprise. If this requirement is met, then institutionalized management will establish the core content of the corporate culture and become a powerful driving force for the development of the enterprise. Corporate culture is continuous, not interrupted or disjointed. This requires a strong system to ensure it. Otherwise, corporate culture is also a form and cannot truly play its role and loses the meaning of corporate culture.

(4) Environment The corporate environment is a symbol of corporate culture and the guarantee of corporate culture. The first is to build a good organizational environment for the hotel. The focus is to build a good employment mechanism, management mechanism and restraint mechanism; the second is to build a good psychological environment. Let employees form a good mentality of "loving the store like home" and "corresponding to the rise and fall of the hotel", consciously abide by the company's rules and regulations, work hard, be diligent and frugal, and be able to correctly handle the internal and external conflicts between superiors, subordinates and peers. The relationship with the outside world and the various conflicts caused by it; the third is to build a good working and living environment. In terms of the working environment, we must pay attention to the perfection of equipment functions, the environment must be comfortable, the work order must be rhythmic, the working conditions must be safe, and the labor intensity must be relaxed; in terms of living environment, the hotel must be continuously improved. We will improve the living conditions and food quality of employees, improve environmental sanitation, and vigorously carry out various cultural education and cultural activities to enrich employees’ spare time cultural life. Fourth, we must build a good business environment. Sound market orientation, reliable financial guarantee, good public relations, etc. 3. Corporate culture content (1) The first way to establish corporate culture is to effectively attract the majority of hotel employees to actively participate in the hotel's management and decision-making, enhance their sense of ownership, and enable them to hold the owner's heart, act as the owner, and do their best. The host lives and fulfills the host's wishes; the second is to take the hotel as the core, condense the spirit and emotion of hotel employees, stimulate their sense of mission, so that employees can stay with the hotel through thick and thin with dedication; third, work hard to care for employees' lives and strive to improve employees' Living environment and accommodation conditions, organize some collective activities (ideological symposiums, cultural and sports activities, labor competitions, publishing internal hotel publications, etc.) to guide them to integrate into the hotel's operation and management. The fourth is to cultivate employee image, such as employees' confidence in themselves, sense of honor and technical and professional capabilities, good style and professional ethics and living habits, speech and behavior, etiquette and clothing, etc. Only in this way can we build a good team of employees and inject inexhaustible power into the development of the hotel.