What are the contents of hotel waiter training?

1. Attendants should check their gfd before going to work every day. Don't look in the mirror, put on makeup and comb your hair where there are guests in the restaurant. Tidy up your instruments and go to the designated workshop.

2. Standing service: stand naturally and generously, with proper posture, correct posture, eyes looking straight up and smiling. The waitress put her hands crossed under her navel and her right hand on her left hand, keeping the posture of providing service at any time. When the waiter stands, his feet are shoulder width apart, his left hand holds his right hand, and his back is below his waist. Don't put your hands on your waist, hold them on your chest. Don't lean back or help others when standing.

3, walking: the pace should be light and steady, the stride should not be too large, it should be natural and natural, and the eyes should look straight at the front or guests. Don't receive guests in a hurry. When you have to surpass the guests because of work needs, you should apologize politely. When you meet the guests, you should nod your head and say some polite words, such as "good morning" and "hello". Walking in the hotel, usually on the right side (not in the middle), try to keep walking in a straight line. In case of emergency, you can speed up the pace, but don't run in a hurry.

4, gestures: to do it, formal, decent, moderate, palm up. When playing posture, you must follow the requirements of the specification, fingers naturally close together, arms extended, palms up. Different gestures have different uses, such as "when you walk into a restaurant" with a bent arm and "when you show the way" with a straight arm. In the service, "please" is horizontal and "please sit down" is oblique.

5, the waiter should be "three light: that is, speak light, walk light, and operate light. When handing tea, serving, withdrawing food, and serving, take it gently and put it down in an orderly way; Don't open and close the door too hard, and always keep the restaurant quiet.

6. The courtesy of the waiter should be: Don't whisper, point, scratch your head, scratch your ears, etc. Behave properly in front of guests.