What are the job responsibilities of the front office?

The job responsibilities of the front office department are as follows:

1. Formulate the work plan of the front office department and promote various tasks of the department.

2. Adjust and improve the department’s organizational structure and various rules and regulations to meet work needs.

3. Educate employees to abide by various national policies and laws. Clarify the relevant policies of the hotel and department to employees, and strive to maintain and develop good relationships with employees.

4. Strive to create a harmonious atmosphere at work, and actively advocate a work style of cooperation between departments and within departments.

5. Whether the assessment of the front office is conducive to strengthening management and mobilizing the enthusiasm of employees.

6. Strengthen horizontal connections with housekeeping, finance and other departments to promote customer service.

7. Propose job changes for employees in the department to the Human Resources Department.

8. Responsible for the inspection of centralized management elements, no less than once per quarter.

9. Conduct inspections and assessments on employees in strict accordance with hotel regulations to ensure service quality and normal operation of various tasks.

10. Communicate various work indicators of the department, analyze and deal with problems reported by each position, and improve work.

11. Assist the store manager to make timely adjustments to personnel, materials, etc. based on changes in customer sentiment.

12. Handle guest complaints, extensively solicit guest opinions, and maintain good customer relations.

13. Understand and grasp the ideological trends of employees, report to the store manager in a timely manner, do a good job in employee ideological work, and mobilize employees' enthusiasm.

14. Maintain good relationships with relevant business units outside the hotel.

15. Host regular meetings of the department.

Introduction to the front office department

Also known as the guest service department, the hotel is responsible for attracting and receiving guests (organizing guest sources), selling hotel room products, organizing reception and coordinating customer service, The customer service department sells catering and entertainment and other service products, communicates and coordinates various hotel departments, and provides various comprehensive services to guests.