Is there a person responsible for making complaints about Wuhan Friendship Guobin Building Hotel?

Is there a person in charge of the complaint against Wuhan Friendship Guobin Building Hotel? There is the following explanation on this issue: Let’s classify it according to the specific situation. If you are traveling or booking a hotel through a travel agency, you can call 12301 to complain. Specializing in travel related matters. If you are not traveling, you can try calling 12315

1. Types of complaints

1. Guests’ complaints about service attitude

Guests’ service attitude towards employees, such as Rude language, indifferent attitude, and indifferent attitude. Sometimes disputes often arise due to personality and mood problems between guests and employees.

2. Complaints about service quality

If the hotel employees fail to provide services in accordance with relevant principles, such as assigning the wrong room, mail not being delivered in time, no one to carry the courtesy, etc. Complaints of this type are likely to occur when the hotel is busy.

3. Complaints about facilities and equipment

As complaints caused by the failure of timely inspection and maintenance of hotel equipment and facilities such as air conditioning, lighting, water supply, elevators, etc., even if Even though a relatively complete maintenance system has been established, potential problems with all facilities and equipment cannot be eliminated. Especially old hotels with a long history are more prone to this phenomenon.