Hotel security service cases

1) There is a person sneaking around outside the hotel who doesn’t know what he is doing. What would you do if you were a hotel employee?

2) A guest wanted to stay in the hotel, but the bed sheets were still dirty, so he reported it to the service staff, but the service staff said he had to report it to his superior, so he reported it to the manager, who scolded the supervisor. , the supervisor scolded the waiter, is this right? Why?