What does op mean in HR (human resources field)?

OP English Operator in the workplace. Originally used in travel companies, this position is called Ji Tiao, which is the combination of planning and scheduling. It is a full-time job within the travel agency that arranges reception plans for travel groups and individual travelers, collects relevant information, and is responsible for the reception. A job category related to travel services procurement and related business scheduling work. Planning and dispatching is the overall dispatching, general command, and overall design of the travel agency to complete the ground connection and implement the group departure plan. It can be said that "nothing is too small, but the power is in control", which has strong professionalism, autonomy and flexibility, rather than a simple repetitive technical work. Workflow

1. Quotation

Arrange the route according to the other party's inquiry, and provide the corresponding price information (quotation) in the "Quotation Form".

2. Plan login

After receiving the written notice plan from the group organization, log in the group number, number of people, nationality, arrival/departure time and other relevant information in the team dynamics of the month table. If there is a verbal notice from the other party, we must request the other party to reissue the plan in writing, or stamp the other party's business seal on our confirmation and sign it by the person handling it, and send it back as a confirmation.

3. Prepare a team dynamic table

Prepare a reception plan, including the number of people, number of companions, arrival/departure flights (cars), time, accommodation hotels, restaurants, tourist attractions, ground pick-up The travel agency, pick-up time and location, and other special requirements are registered one by one in the "Team Dynamic Table".

4. Planning and sending

Send the plan to all relevant units and implement it one by one.

1. Room use: Based on the number of people and requirements of the team, send the "House Reservation Plan" to the agreed hotel or designated hotel by fax and request written confirmation from the other party. If there is a change in the number of people, make a "Change" in a timely manner and send it to the agreed hotel or designated hotel by fax, and ask the other party for written confirmation; if the hotel is unable to accommodate you, you should promptly notify the organizing agency and transfer to a hotel of the same level after approval. .

2. Car use: Arrange car use according to the number of people and requirements, send the "Car Booking Plan" to the agreed fleet by fax and request written confirmation from the other party. In case of changes, make a "Change" in a timely manner, send it to the agreed fleet by fax, and request written confirmation from the other party.

3. Dining: Based on the number of people and requirements of the team, send a "Meal Ordering Plan" to the agreed restaurant by fax or telephone notification. In case of changes, make a "change" in a timely manner, send it to the agreed restaurant by fax, and request written confirmation from the other party.

4. Ground travel agency: Send the "Team Reception Notice" to the agreed travel agency by fax and request written confirmation from the other party. In case of changes, make a "Change" in a timely manner, send it to the agreed destination agency by fax, and request written confirmation from the other party.

5. Return transportation: Carefully implement and check the plan, issue a "Ticket Reservation Notice" to the ticketing staff, indicating the group number, number of people, flight (train number), ticket usage time, ticket type, and ticket quantity , and signed by the person handling it. In case of changes, please notify the ticketing staff promptly.

5. Plan Confirmation

After the implementation is completed one by one (or at the same time), prepare a reception "Confirmation Letter", stamp it with a confirmation seal, and send it to the organizing agency by fax and confirm the organizing agency receive.

6. Preparation of Budget Estimates

Prepare the team's "Budget Estimate Sheet". Indicate out-of-pocket expenses and usage. Send it to the manager of the finance department for review, fill in the "Loan Form", and submit it together with the "Budget Estimate" to the department manager for review and signature. After reporting to the general manager for signature, collect it from the Finance Department with the "Budget Estimate", "Reception Plan" and "Loan Slip" loan.

7. Issue the plan

Prepare the "Reception Plan" and its attachments. It shall be signed by the planning and adjusting personnel and stamped with a special seal for the team plan. Notify the tour guide to collect the plan and attachments. Attachments include: a list of names, a company settlement form with an operating seal provided to the agreement unit, the "Accompaniment Report" filled out by the tour guide, the "Quality Feedback Form" filled out by the tourist (fully accompanied), cash required to be paid in cash, etc. The fare must be counted in person and signed by the tour guide.

8. Prepare settlement

Fill in the company's "Team Settlement Form" and stamp it with the company's special financial seal after review.

Fax the settlement form to the organizing agency before the team arrives to collect payment.

9. Reimbursement

After the group’s trip is over, inform the tour guide to report to the department in time with the "Hospitality Plan", "Accompaniment Report", "Quality Feedback Form", original receipt, etc. Transfer personnel to report accounts. The planning and adjustment personnel will specifically review the "Accompanying Report" filled out by the tour guide, and use this as a basis to fill out the "Tour Expenses Summary" and "Final Account Form", submit them to the department manager for review and signature, and then submit them to the Finance Department for review by the Finance Department Manager Sign, the general manager signs, and report to the finance department.

10. Accounting

Relevant amounts related to the agreement units of the group will be logged into the "Team Expense Transaction Detailed Statement" in a timely manner for verification.

11. Return

Collect the original materials of the group, and register and archive the team materials for that month at the end of each month for inquiry.