Six management methods commonly used in hotels

With the increasingly fierce social and economic competition, a considerable number of brand hotels and international hotel groups have entered the stage of maintenance and decline under the current unstable economy. In order to change this situation, many hotels have adopted integration, mergers and acquisitions, brand cooperation and other ways. And most foreign hotels have adopted crisis management, which has set off a wave. Doomsday management? Wave.

Foreign insiders believe that if an operator can't communicate well with employees and can't let employees see that the crisis really exists, then he will soon lose credibility, so he will lose efficiency and benefit.

The hotel industry will become the competitive battlefield for the development of the next 13th Five-Year Plan, and domestic and foreign brands are playing an important role in the transformation. Therefore, we need to make bold reforms, select senior hotel management talents, and break the customer loss crisis caused by declining product quality and rising costs in the past. We should let the staff know that if the hotel doesn't put the customer first and the product quality can't guarantee the customer's satisfaction, the end of the hotel will come.

Pull-out management

Drawer management, modern management is also called job analysis. At present, large and medium-sized hotel enterprises in some economically developed countries attach great importance to drawer management and post classification, and have established post classification systems to varying degrees on the basis of drawer management. Drawer management description There are clear work specifications in the drawers of every manager's desk. In management, there can be neither work nor power, nor responsibility nor responsibility, but work, responsibility, power and interests must be combined.

When performing the five steps of drawer management:

1. Establish a job analysis team composed of hotel departments;

2. Correctly handle the relationship between hotel centralization and decentralization;

3, around the overall goal of the hotel, layer by layer decomposition, step by step to implement the scope of responsibilities and authority;

4. Write job descriptions and job descriptions, and formulate job requirements for each position;

5. The combination of assessment system and rewards and punishments must be considered.

One-minute management

In the past, many enterprises in western countries adopted the one-minute management rule and achieved remarkable results. The specific content is: one minute goal, one minute praise and one minute punishment.

The so-called one-minute goal is that everyone in the enterprise clearly writes down their main goals and responsibilities on a piece of paper. How should each goal and its inspection standard be clearly expressed in 250 words and read in one minute? In this way, it is convenient for everyone to clearly understand why and how they do it, and check their work regularly accordingly.

One minute of praise is human resource encouragement. Specifically, the hotel's top management will pick out what the employees did right and praise them later. This can promote each employee to know what he has done, work harder and develop in a perfect direction.

One-minute punishment means that something should be done well but it is not done well. First, criticize the relevant personnel in time, point out their mistakes, and then remind him how much you value him. What you are not satisfied with is his work here and now. In this way, people who make mistakes can be willing to accept criticism and pay attention to avoid making the same mistakes.

The beauty of one-minute management is that it greatly shortens the management process and is immediate. The one-minute goal is convenient for each employee to clarify his/her job responsibilities and strive to achieve his/her work goals. A minute's praise can make every employee work harder. A one-minute punishment can make a person who has done something wrong willing to accept criticism and urge him to work harder in the future.

Format breakthrough management

In the management of hotel enterprises, the purpose of reform and innovation is finally achieved through the management of personnel. Therefore, according to the changes of internal competition situation, all developed enterprises actively implement the reform of personnel management system to stimulate the creativity of employees. In Japanese and Korean enterprises, the seniority system of upgrading employees' level and raising wages has been adopted in the past.

This system meets the requirements of the rapid development of enterprises and provides opportunities for the employment and development of the labor force. At present, under the new normal of economic transformation and development, these developed enterprises have entered a stage of low growth and relative stability. On seniority system can not only satisfy employees' desire for promotion, but also lead to the decline of enterprise organization and personnel vitality.

Earlier, Japanese and Korean enterprises began to reform the personnel system, and vigorously promoted the new personnel system that decided to promote employees' positions according to their work ability and performance, and achieved remarkable results. The reform of personnel system in the world's big enterprises embodies the full exploitation of human potential, invigorating the personnel system and the organizational structure of enterprises, focusing on cultivating and forming the strongman mechanism within enterprises, and forming a new atmosphere of competition, hard work, enterprising and pioneering.

Wandering management

This is an innovative management method popular in the world, which mainly refers to the fact that senior executives observe public opinion, know the truth and get along with their subordinates. This style embodies its advantages:

The supervisor mobilized his subordinates to follow suit. Taking Shimonoseki, Japan as an example, he set an example and took the lead in becoming a famous Japanese entrepreneur.

Visible management. In other words, the top supervisor can go to the front line to talk to employees to understand the situation, chat with employees, and hope that employees can give him advice, understand him and even argue with him.

Website management. Why does Japan have world-class productivity? Some people think it is based on site management. The supervisor walks up and down the front line every day, and the subordinates should work hard silently.

He who wins the hearts of the people is prosperous. Excellent business leaders should always go to the front line to know the truth and listen to some suggestions or opinions from customers and employees, not just good suggestions or opinions. As a leader, we should not only care about the work of employees, but also call their names, and more importantly, care about their food, clothing, housing and transportation. In this way, employees feel that leaders attach importance to them, care about them, and naturally work hard. With the support and efforts of employees, an enterprise will naturally flourish.

Closed management

Closure means that management must emphasize the cooperation between individuals and the whole, and create a high degree of harmony between the whole and the individual. In management, European and American enterprises mainly emphasize individual struggle, so that different management can learn from each other harmoniously. The specific features are:

There are both collectivity and individuality. Every member of an enterprise has a sense of mission to the company. I am the company? This is a resounding slogan in closed management.

Self-organization. Let subordinates make their own decisions and manage themselves.

Volatility. Modern management must implement flexible management strategy and make progress and innovation in fluctuation.

Complement each other. It is necessary to encourage different viewpoints and practices to complement each other and turn the shortcomings in one situation into advantages in another.

Individual dispersion and overall coordination. Units, groups and individuals in an organization are all individuals in the whole. Individuals are decentralized and creative, and form an overall image through coordination.

Rhythm A harmonious and energetic atmosphere between enterprises and individuals can stimulate people's internal drive and pride.