Dalian Consumers Association Complaint Hotline

Legal subjectivity:

The consumer association’s complaint hotline is 12021, and it can also be done in the form of letters, interviews or the Internet, but no matter which form is taken, the following content must be included: (1) Basic information about the complaining party and the respondent. The complaining party’s name, address, postal code, contact number, etc.; the respondent’s name, address, postal code, contact number, etc. If a consumer entrusts an agent to make a complaint, a power of attorney should be submitted to the consumer association; (2) Specifics content of the complaint. The process of occurrence of the damage and the negotiation with the operator; (3) Specific evidence. Consumers are obliged to provide evidence relevant to the complaint to prove that there is a causal relationship between the purchase, use of goods or receipt of services and the damage suffered. Consumer associations generally do not retain the original evidence (original documents, physical objects, etc.) provided by both parties to the dispute; (4) Specific complaint request; (5) Date of complaint. Legal objectivity:

"Measures for Industrial and Commercial Administrative Departments in Handling Consumer Complaints"

Article 11

Consumer complaints shall meet the following conditions:

(1) There is a clear respondent;

(2) There are specific complaint requests, facts and reasons;

(3) It is the responsibility of the industrial and commercial administration department scope.

"Measures for Industrial and Commercial Administration Departments in Handling Consumer Complaints"

Article 12

Consumers can submit complaints through letters, faxes, text messages, emails and the 12315 website If a complaint is made through a complaint platform or other forms, the following shall be stated:

The consumer’s name, address, phone number and other contact information;

The name and address of the person being complained against;

The requirements, reasons and relevant factual basis for the complaint;

The date of the complaint, etc.

If consumers make complaints via telephone, door-to-door, etc., the staff of the industrial and commercial administration department shall record the information in the preceding paragraph.