What is the hotel's "five hearts" service?

The hotel's "five hearts" service is patient, caring, careful, caring and enthusiastic.

Patience: Be patient with elderly customers.

Intimacy: Be considerate to sick and disabled customers.

Be careful: be careful of children.

Care: Care about customers who are embarrassed to talk.

Enthusiasm: Be enthusiastic about ordinary customers.

Extended data

In addition to high professional skills and professional ethics, waiters should also have strong psychological endurance, analytical judgment and emergency handling ability. In particular, "empathy" stands in the position of the guests, understanding, understanding and caring for the guests.

Personalized/personal service

1. Need more active service.

2. Need more flexible services.

3. Need extraordinary service (that is, someone meets the occasional individual special needs of guests in an unconventional way).

4. Require more specific and subtle services: When guests go to the hotel for consumption, they demand not only all kinds of material products, but more importantly, they want to enjoy a relaxed atmosphere, good memories and thoughtful service.

5. Require better emotional input. Only when employees put their feelings into the service of one recruit, one type, one person and one thing can their services reach a higher level.

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