How to refund the group purchase coupon of the same journey? Com hotel? What if I call and say the room is full?

(1) After the reservation is successful, the group purchase coupon is regarded as used and cannot be changed or cancelled. In case of check-in date change and check-in problems after check-in, customers should negotiate with the hotel themselves;

(2) After the group purchase is successful, if the group purchase products or unused hotel group purchase coupons cannot be provided within the validity period due to business reasons, Tongcheng promises to give a full refund at the end of the validity period. Please call Tongcheng to apply for a refund within ten days after the expiration of the validity period. After ten days, Tongcheng will no longer accept refunds;

If you have any questions, please call 4007-777-777 or visit Tongcheng official website www. 17u.cn for consultation!

Thank you for your consultation and wish you a happy life!