What’s wrong with the cashier and finance room at the hotel’s front desk?

The guest booked a room yesterday and checked out after 2 p.m., and the excess room fee was not credited to the account;

(2) The guest’s compensation and telephone charges were falsely reported to the guest, and the excess will not be charged. Enter the account;

(3) The guest's check-in time and check-out time are not controlled, and the bill is forged, and the excess is not entered into the account;

(4) When the cashier issues an invoice, the Yin and yang tickets, overcharged taxes will not be recorded in the account;

(5) If the guest checks out early and does not clear the card, the door card will be used directly by the guest in the hourly room, and the room fee for the hourly room will not be recorded in the account;

(6) When making a mixed checkout, settle in cash and use hanging account or other checkout methods, and the cash received will not be recorded in the account;

(7) The room price set when booking a room will be reduced at checkout, and the excess will not be included in the account. Enter the account;

(8) When changing rooms for a long private room, the room type corresponds to different room prices. When checking out, the room type with the lower price will be used to settle the bill, and the excess price difference between the room types will not be recorded;

(9) The cashier opens a maintenance room for familiar guests to stay in to avoid room fees;

(10) The cashier directly prints the key card instead of issuing a deposit slip and check-in slip;

(12) The cashier tore up the bill when handing over the bill;

(13) Change rooms to collect money from guests without recording it in the account.

Hotel room management system control document control method:

Generation of hotel documents: Hotel documents generally include 4 types: accommodation registration form, deposit form, checkout form, room bar Consumption order.

Manual accounting is generally controlled by serial numbers of documents, which has many disadvantages. Long-term private rooms are more difficult to check due to the large number of documents, and cashiers are prone to cheating.

Currently commonly used hotel management software generally prints out the checkout slip without controlling the deposit slip, making it easier to cheat.

Methods to use the hotel management system to control:

1. The hotel management system can only print the deposit slip after the guest check-in registration generates data.

2. The hotel management system’s checkout form is set to print automatically in the interface function.

3. The hotel management system’s extended stay deposit form is printed in real time through the computer.

4. In the hotel management system, room bar consumption can be entered in real time in the guest room center.

5. Data changes in hotel documents: Entry of room charges when booking a room: Since the determination of the room rate between the front desk and the guest is a bargaining process, the room rate can only be determined by the hotel leader. Bottom line, when booking a room, the cashier has the right to modify the room rate, but the room rate must be set when entering the information. But every operation step has traces of operation to prevent cheating.

Through the hotel management system, all documents can be printed out, and computer printing of all documents can be realized. Each printed document has the core time of various control data and the person who recorded the order.