What skills do hotel managers need?

A hotel manager needs to possess the following three management skills:

The most important skill is to master an excellent hotel management software, such as Zhixin Hotel Management Software, using software

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Email management has become the mainstream of hotel management. Of course, you should also master some hotel management methods.

①Technical skills. As far as the hotel is concerned, it has the professional technologies and skills required for this hotel and this position, which are indispensable for achieving effective collaboration in modern enterprises. Not only industrial enterprises need technical skills, but other industries also need technical skills, which are also very important for hotels.

②Conceptual skills. That is, the ability to form concepts. It refers to the ability of a manager to think abstractly and form concepts; to have a certain level of management theory and to apply management ideas to solve practical problems

; and have the ability to analyze, judge and make decisions.

③Humanistic skills. That is, the ability to deal with interpersonal relationships. It refers to the ability to cooperate with people and affairs, including internally

contacting peers, understanding the activities of subordinates, motivating and inducing the enthusiasm of subordinates, and externally communicating with relevant organizations and personnel

Contact and coordinate.

To achieve the above realm, hotel managers must first have sufficient professional knowledge. For example, hotel management

and strategy, hotel brand management and marketing innovation, financing and capital operations, evaluation standards for green hotels, business knowledge such as groupization and chain operation, government regulations, Management knowledge, etc.; the second is a dedicated attitude,

such as a positive and enthusiastic work attitude, being responsible and abiding by the law, being able to cooperate with others, and being willing to cultivate subordinates, etc.; the third is proficiency in the work

Skills, including thinking ability, organizational ability, performance management ability and professional style.

Therefore, hotel managers should master the following management skills:

1. Planning skills

Among the basic functions of management, the first Function is planning, and the importance of the planning function runs through the entire process of management. Therefore, the first task as a hotel manager is to develop a clear and effective work plan

. Whether it is long-term strategic planning, annual marketing planning, personnel recruitment plans, annual budgets, etc., they all require the ability to apply plans. When making plans, you must distinguish between non-routine project management plans with specific goals

, daily management plans for routine work, and problem-solving plans: In addition, you must be able to distinguish between goals and objectives

The difference enables us to set reasonable goals rather than just using past numbers as a basis.

2. Decision-making skills

For hotel managers, making correct decisions is one of the important abilities. There are many variables in the process of planning and execution, and decisions must be made continuously. Wrong decisions will bring consequences of failure, while correct decisions will lay the foundation for success. For example, should talents be cultivated internally or hired externally? How

how is the budget allocated? Decisions are needed everywhere. When making decisions, there are time and resource constraints, the possibility of insufficient or wrong information, the baggage of favors, etc. Decision-making skills also include premise assumptions, inference ability, information collection, analysis, and induction abilities, logical judgment, game theory, and psychological quality in the face of pressure. How to?

Avoid mental models and wrong systematic thinking, etc. Hotel managers must stand at a certain height, coordinate the overall situation

and make decisions.

3. Execution management skills

In order to present effective results, hotel managers not only need careful planning and good decision-making, but also

execution ability.

How to effectively manage quality, cost, and service levels depends on the high skills of hotel managers

If there is too much control, it will be timid and inefficient; if there is insufficient control, leaks will easily occur

holes, increasing costs and not guaranteeing quality. The test of control ability mainly includes several aspects: distinguishing what should be managed and what should not be managed

, and handling post-event management in advance into pre-event management and in-process management (for example, quality problems may come from supply

The supplier's ability and process control may not be effectively controlled, but source management or procurement management is required

). Promote the willingness and ability of subordinates to manage independently in management, and gradually evolve from external control to self-management. This is what we often say: "The ultimate purpose of management is to ignore."

4. Problem-solving skills

"The greater the ability, the greater the responsibility." Solving problems is an important task for managers and it is also a test of a person's ability

The best way to do this. As far as hotel managers are concerned, problems such as poor service quality, insufficient manpower, large personnel turnover

and old equipment may need to be solved. To solve the problem, they need to define the problem, collect data, and analyze the problem

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Questions, find out the root of the problem, target its root, use creativity to achieve the purpose of solving the problem.

5. Communication and expression skills

It is said that intelligence, professional skills, and experience only account for 25% of success factors, and the remaining 75% is determined by good interpersonal communication

. Hotel managers spend more than half of their time on communication, and most work obstacles are also caused in communication; management communication is both an interpersonal communication and a team communication. Effective communication

Focus on listening and feedback. Communication needs to be proactive, adhere to principles, respect others, and be open and honest

In order to pursue "win-win" results. Organizations that are good at communication will have faster progress and efficiency.

6. Incentive assessment skills

People will only do things that are rewarded. Hotel managers must master the formulation of a reasonable incentive system, and managers

Subordinates should be motivated in a timely and appropriate manner. Motivation is skillful and should be timely, specific

and sincere; when criticism is needed, attention should be paid to improving the way of criticism; different motivation methods should be different for different employees.

For a reasonable performance appraisal, performance standards should be set by the superior and subject to prior communication and consensus

confirmation by both parties. Effective performance interviews are essential, including listening to subordinates' self-evaluations and discussing their objections

Only by formulating a performance improvement plan with *** can we gain the active support of employees and serve as a basis for personnel decisions and performance

The role of providing basis for development. Employees expect to receive due encouragement and rewards for their efforts, and the morale of employees in an enterprise is also greatly affected by whether the assessment is fair or not. If you want to establish sustained performance, you need to have fair and reasonable assessment methods and incentive mechanisms to encourage people to be willing to work hard for the future.

7. Team building skills

If hotel managers want to make people in various departments and positions more efficient and get along harmoniously, they must have good skills

team building skills. Putting 500 potatoes in a sack becomes nothing more than a sack of potatoes. A good team must have the following characteristics: clear shared goals, values ??and behavioral norms, shared resources, good communication, and strong belonging among members Sense, effective authorization. Only by respecting role differences, uniting, cooperating, and complementing each other can we achieve maximum effectiveness. A team is different from a group. A group may just be a ragtag group of people and does not have a high degree of combat capability. A team can only be called a team if it has three elements. First, the goals must be focused, second, the relationship between team members must be harmonious and mutually supportive, and third, the working methods must be consistent and appropriate.

When elastic.

Organizations often need to use team skills. Team building skills mainly include the ability to establish a common vision

and goals, the ability to reconcile member differences, formulate common norms, and integrate new personnel. Learn from experience

Introduce teams to find the right direction, promote healthy conflicts, etc.

8. Successful leadership skills

The so-called leadership does not mean that you can do whatever you want and use your power to impose your will on others

; only having influence The power to make others follow you sincerely is the real leader. Hotel managers

should learn to divide work into four types: must be authorized, should be authorized, can be authorized, and should not be authorized; follow

equality of rights and responsibilities, authorization but not delegation of responsibilities, Four delegation principles include step-by-step and establishing agreements. This not only ensures that subordinates can share the work, but also ensures that subordinates do not misuse power. How to make all kinds of people in the hotel work together effectively

How to encourage subordinates to change from superficial obedience to sincere dedication, how to revive the morale of employees with low morale

How to make How to prevent successful people from being complacent and stagnant, how to prevent careless people from causing catastrophe, and how to make people with different interests support each other all depend on the leadership skills of hotel managers. Leadership skills

mainly include identifying the characteristics and current situation of subordinates, choosing appropriate leadership styles, emotional recognition, control

and adjustment, firm belief and willpower.

9. Cultivate the skills of subordinates

Qualified hotel managers should accurately understand the levels and needs of their subordinates, assist them in learning and solving specific problems

Inspire their commitment, identify key points for behavior change, develop action plans, apply to action, evaluation and recognition. If a hotel wants to develop, it needs to recruit talents, but talents are not born. Moreover, schools can only teach so much, so whether they can effectively cultivate subordinates has become an important key capability. In addition, today's

Information circulates quickly. If you don’t teach your subordinates, they will learn it in the near future, but you will lose your professional leadership skills

which will make the deployment lack respect and confidence in you. .

10. Financial Management Skills

Revenue is the foundation of a hotel, efficiency is the core of the hotel, and profit is the soul of the hotel. In today's fiercely competitive market environment, there is a huge atmosphere of customer source competition, price competition, feature competition, talent competition, and marketing competition. Only benefit competition, the quality, quality, and level of benefits is the last word to test the performance of hotel managers

It is also one of the important core indicators for evaluating hotel managers. Hotel managers should ask for benefits and profits from management, and strive for greater profit margins. As a hotel manager, you must be able to control hotel costs

expenses and understand the daily changes in hotel costs and expenses. Make sure you know what you know and have clear financial data.

At the same time, let department managers and employees understand how much expenses are required for normal daily hotel operations.

How much money is needed to Ensure normal operations to establish cost control and conservation awareness among all employees.

The hotel is a special kind of enterprise, with its specific business content and specific movement rules. Hotel managers

on the basis of mastering the above management skills, more Only by advancing with the times and constantly innovating can we create a better tomorrow with our employees.