What will you do if the hotel suddenly loses power?

At ordinary times, all departments should prepare candles and flashlights for standby, and rehearse the countermeasures that all departments should prepare after power failure:

1. After the sudden power failure, firstly, the staff should not panic, and immediately start the emergency plan: the ministers of each district report the number of people dining and the number of tables in their own district to the supervisor and manager by walkie-talkie, and the waiter takes out the spare candles and puts them on a small plate in a stable place on the desktop, so as to check the table reservation order and find out how many dishes have not been served, and report the bill payment to the ministers of each district, and pay attention to the unsettled guests to prevent them from running around.

2. Leaders at all levels should carefully understand the situation of the guests, strengthen inspections, focus on the elderly and children, as well as people with mobility difficulties such as patients and disabled people, and discourage them from walking around at will. In case of accidental bumps or falls, the Engineering Department will start the emergency power supply for power failure to ensure the normal operation of ventilation and emergency lighting and seafood pool.

3. The Security Department pays close attention to the entry and exit of vehicles and personnel in the parking lot and each passage, prevents vehicle collision and personnel safety through strict and orderly command, and pays close attention to whether suspicious personnel take advantage of chaos to steal or engage in other illegal activities.

4. Relevant leaders should take the lead in setting up temporary headquarters, receive reports from various departments and give instructions. The engineering department actively coordinated the power supply unit to inquire about the reason and time of power outage, and immediately reported the news to the temporary headquarters. Relevant leaders will give instructions to the business departments such as the floor, kitchen department, lobby department, cashier, bar and so on to inform whether to continue to receive or stop business. All departments should take relevant actions immediately after receiving the instructions.

5. The floor district ministers actively coordinate the guests to return the dishes and drinks that have not been served, and arrange personnel to help the guests pay the bill, inform the guests of the reasons for the power outage, apologize to the guests, and remind them not to forget their belongings. If the computer cashier system can't work due to long-term power failure, the ministers of each district should direct the waiter to hand over the checked suicide note to the cashier, who will be responsible for the manual checkout.

When the invoice cannot be issued, the cashier should issue an iou, indicating the date of consumption, the amount and the station number, stamp the cashier business seal on the iou, sign my name, and leave the contact information of the guest, so as to inform the guest to exchange for a formal invoice in the future. Even if there is a sudden power failure, the work of each department will be carried out in an orderly way to avoid confusion.