Please come in if you know anything about hotel management. ....

1, because there is generally no even number in the guest opinion form in the room, which belongs to low-value consumables, and no one knows that the employees are still there;

2. If the guests fill in the favorable content, the employees will basically hand it in;

3. If the guests fill in the content criticizing other departments, the employees will basically hand it in;

If the guest fills in the self-criticism form, most employees will be ruined. Everyone understands this truth.

The opinions of many hotels are formalistic. Seeing that other hotels have this, I will get one myself, but I have never thought about how to manage it.

Some hotels attach great importance to the feelings of their guests, and usually put their opinions in envelopes with the hotel address printed on them. The recipient is the general manager of the hotel, which reflects the hotel's concern for the guests. The guests feel that their opinions are respected and are willing to express their feelings through this letter. In this way, it crosses the link of employee communication and eliminates human factors;