Main contents of hotel management services

Main contents of hotel management services

Hotel management means that managers use modern methods to let subordinates do their jobs well and ensure the normal operation of the hotel. So what are the main contents of hotel management services? The following is what I shared. Let's have a look!

1, cleaning service

Neat service means that regardless of the grade, the hotel's equipment and facilities must be kept clean and tidy, and the utensils and supplies should be placed neatly; Second, all kinds of products provided should be clean and hygienic, and the instruments should meet the national hygiene standards; Third, it means that the waiters are neatly dressed and hygienic.

2. Brand new service

Service makes customers always feel brand-new, which is an important factor for hotels to attract customers. The daily replacement of room supplies, the renewal of flowers, the freshness of food and raw materials, as well as the indoor decoration, furnishings and arrangements for customer activities should all avoid duplication and similarity, so as to keep customers fresh everywhere in the hotel.

3. Polite service

Polite hospitality will make guests feel at home. Polite service is characterized by friendly smile, sincere welcome, pleasant service, taking the initiative to meet customers' needs without disturbing them, respecting guests anywhere but keeping their privacy. Real courtesy service comes from sincerity and initiative. Polite service reflects the cultural quality of hotel staff and the overall level of the hotel.

4. Quick delivery

The efficient service of this hotel is praised by customers. Express service is not only reflected in the registration of guest accommodation, but also in the daily service work of hotel departments. We should avoid keeping our guests waiting for any trifles. Keeping guests waiting is one of the main reasons for complaints, which reflects the inefficiency of the hotel.

5. Trust services

Hotel service is based on the good professional ethics and high sense of responsibility of service personnel. Only by highlighting the meticulous, active and enthusiastic service can guests feel comfortable, safe and convenient and win their trust. On the one hand, it provides protection for all possible accidents and gives customers an absolute sense of security; On the other hand, the service provided should be in line with the price, and there should be no cheating, so that guests can have a sense of trust in the hotel.

6. Special services

Hotel management requires not only complete service facilities and entertainment projects, but also unique service projects that can win in the market competition. Characteristic service is manifested in different business projects and service methods, thus attracting customers.

7. Special services

This is a service provided by the hotel to facilitate the special needs of customers. Featured services are mainly extra services provided to customers free of charge, such as giving away drinks, providing information, contacting cars, etc.

8. Pay attention to service

Paying attention to service is often neglected in hotels, and customers pay special attention to these subtle services. For example, if a customer stays in the same hotel the next day or the second time, the service staff can call him by his name. At this time, he will feel valued and happy. In addition, showing concern for the customer's identity health, showing concern and sympathy for the guest's melancholy, expressing appreciation for the guest's new hairstyle and new clothes, and congratulating the customer on his success will all make the guest feel that he has been taken seriously.

9. Attribution service

All the facilities and services of the hotel are prepared for the arrival of customers, so customers should feel as convenient and comfortable as at home anywhere. To do this, the waiter needs to offer a love on the basis of knowing more about the habits and personal preferences of the guests, so that the customers can have a sense of belonging of "this is my hotel". In this way, the hotel will not only benefit from the guests for a long time, but also make the guests become permanent salesmen of the hotel.

10, glory service

The service tenet of "Customer is God" embodies the central position of customers in the hotel. In the process of providing services in the hotel, we should serve every guest according to the specifications and etiquette of receiving VIPs, so as to reflect the status and achievements of guests and make customers feel proud or glorious.

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