What is the shift change time at the front desk of the hotel?

The shifts at the front desk of the hotel are usually at 7: 00, 15: 00 and 23: 00, and three shifts are generally implemented.

7 am to 15 am; Middle shift 15 to 23: 00; The night shift is from 23: 00 to 7: 00 in the morning, sometimes depending on the number of people. Some hotels may work longer hours if they are short of people, and some hotels are overcrowded and will take two more days off. Wages exceeding the legal working hours of 40 hours per week have been included in the total wages of employees.

The main duties of the hotel receptionist are as follows:

1, check gfd and go to work on time according to hotel regulations;

2. Read the log record carefully and complete the unfinished work of the previous shift;

3. Warmly receive guests from all sides and provide good service for guests;

4. When the guests arrive at the store, they should take the initiative to say hello to them;

5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;

6. Accurately grasp the room status and check the room status with the housekeeping department in time;

7, close contact with various departments, do a good job of guest information, information communication;

8. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;

9. Do a good job in printing and statistics of various reports;

10, can independently arrange individual or team rooms;

1 1. Check the room number of the team on that day and check with the room status;

12. handle the increase and decrease of rooms and house prices flexibly for teams and individual customers;

13, understand the customer situation and do a good job in solving emergencies;

14, carefully complete all the work assigned by the supervisor, and report to the superior in time when problems are found;

15, providing accurate wake-up service for guests.